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'First in first out' or 'Last in first out': Presentation of information order on evaluation of utilitarian products
Liu, T. C.; Phau, I.; Teah, M.
2017-02-01
Source PublicationJournal of Retailing and Consumer Services
ABS Journal Level2
ISSN0969-6989
Pages148-155
Abstract

This study investigates how the presentation order of information may affect the evaluation of utilitarian products. Three experiments with different conditions (hedonic/utilitarian product; experience/search advertisement; unattractive/attractive packaging) were conducted with a total of 334 participants in Macau. This study tests both the affective and cognitive product evaluation. The findings indicate that assimilation effect occurs if the search advertisement of a utilitarian product is presented before and if the consumers have better cognitive evaluation. When an experience advertisement is presented before, contrast effect occurs and affective evaluation is reduced. However, when unattractive packaging is presented before, assimilation effect occurs, and cognitive evaluation is increased. When attractive packaging is presented before, the consumers demonstrate a positive cognitive and affective evaluation for the utilitarian product. These findings contribute to a better understanding of the role of presentation order on the consumers’ evaluation of utilitarian products from theoretical and managerial perspectives.

KeywordInformation Order Effect Assimilation Effect Contrast Effect Utilitarian Product Product Evaluation
DOI10.1016/j.jretconser.2017.01.013
URLView the original
Indexed BySSCI
Language英語English
WOS IDWOS:000401368700015
The Source to ArticlePB_Publication
Scopus ID2-s2.0-85012198698
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Faculty of Business Administration
Corresponding AuthorPhau, I.
Recommended Citation
GB/T 7714
Liu, T. C.,Phau, I.,Teah, M.. 'First in first out' or 'Last in first out': Presentation of information order on evaluation of utilitarian products[J]. Journal of Retailing and Consumer Services, 2017, 148-155.
APA Liu, T. C.., Phau, I.., & Teah, M. (2017). 'First in first out' or 'Last in first out': Presentation of information order on evaluation of utilitarian products. Journal of Retailing and Consumer Services, 148-155.
MLA Liu, T. C.,et al."'First in first out' or 'Last in first out': Presentation of information order on evaluation of utilitarian products".Journal of Retailing and Consumer Services (2017):148-155.
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