Emotion displays in emotionally demanding job： The effects of perceived supervisor support and work engagement

UM > Faculty of Business Administration > DEPARTMENT OF MANAGEMENT AND MARKETING

Status	已發表Published
	Emotion displays in emotionally demanding job： The effects of perceived supervisor support and work engagement
	Zhu, J. N. Y. ; Lam, L. W.; Lai, J. Y. M.
	2017-06-01
Source Publication	10th Asia Academy of Management and 10th Taiwan Academy of Management Joint Conference: Contextualization: The Role of Context in Theory Building and Exploring New Ideas
Abstract	Given the importance of emotion displays in the service sector, we analyze the role of perceived supervisor support in maintaining employees’ proper emotional expressions. Building on the theory of work engagement, we predict that employees’ perceived supervisor support increases emotion displays through work engagement. We further hypothesize that emotional job demands moderates the proposed relationships. Using a sample of 198 full-time employees in Macau, the results of two wave surveys support our hypotheses. We found positive relationship between perceived supervisor support and emotion displays mediated by work engagement. Consistent with our prediction, the relationship between perceived supervisor support and work engagement was stronger under high emotional job demands. Implications for research and practice are discussed.
Keyword	emotion displays
Language	英語English
The Source to Article	PB_Publication
PUB ID	33050
Document Type	Conference paper
Collection	DEPARTMENT OF MANAGEMENT AND MARKETING
Recommended Citation GB/T 7714	Zhu, J. N. Y. ,Lam, L. W.,Lai, J. Y. M.. Emotion displays in emotionally demanding job： The effects of perceived supervisor support and work engagement[C], 2017.
APA	Zhu, J. N. Y. ., Lam, L. W.., & Lai, J. Y. M. (2017). Emotion displays in emotionally demanding job： The effects of perceived supervisor support and work engagement. 10th Asia Academy of Management and 10th Taiwan Academy of Management Joint Conference: Contextualization: The Role of Context in Theory Building and Exploring New Ideas.

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