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Benefit Segmentation of International Travelers to Macau, China.
Kim, W.; Park, Y.; Gazzoli, G.; Sheng, L.
2011-12-01
Source PublicationJournal of Quality Assurance in Hospitality & Tourism
ABS Journal Level1
ISSN1528-008X
Pages28-57
Abstract

NA Abstract The purpose of this study is threefold: (1) to identify the underlying benefits sought by international visitors to Macau, China, which has emerged as a popular gambling destination in Asia; (2) to segment tourists visiting Macau by employing a cluster analysis based on the benefits sought; and (3) to examine any salient differences between the segment groups with regard to their behavioral characteristics, socio-economic characteristics, and demographic profiles. A convenience sample was used to collect data in the Macau International Airport, in the Macau Ferry Terminal, and at the border gate with Mainland China. A total 1,513 useful surveys were retained for data analysis. Cluster analysis discloses four distinct clusters: “convention and business seekers,” “family and vacation seekers,” “gambling and shopping seekers,” and “multi-purpose seekers.” Based on the results of our findings, several managerial implications are discussed.

KeywordBenefit Segmentation Cluster Analysis Macau Destination Management
DOI10.1080/1528008X.2011.541813
URLView the original
Language英語English
WOS IDWOS:000212546000002
The Source to ArticlePB_Publication
Scopus ID2-s2.0-79551695600
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Social Sciences
Corresponding AuthorKim, W.
Recommended Citation
GB/T 7714
Kim, W.,Park, Y.,Gazzoli, G.,et al. Benefit Segmentation of International Travelers to Macau, China.[J]. Journal of Quality Assurance in Hospitality & Tourism, 2011, 28-57.
APA Kim, W.., Park, Y.., Gazzoli, G.., & Sheng, L. (2011). Benefit Segmentation of International Travelers to Macau, China.. Journal of Quality Assurance in Hospitality & Tourism, 28-57.
MLA Kim, W.,et al."Benefit Segmentation of International Travelers to Macau, China.".Journal of Quality Assurance in Hospitality & Tourism (2011):28-57.
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