| Status | 已發表Published |
| HOW TO SOLVE INTER-CLIENT CONFLICTS IN SERVICE ENCOUNTERS? | |
Wang, X.; Chow, W. C.; Fu, S. F.
| |
| 2014-12-01 | |
| Source Publication | ANZMAC 2014 Proceedings
 |
| Abstract | Drawing upon Interpersonal circumplex model, complementarity concept, and justice theories; the current research is able to provide insights and implications to the service literature by uncovering the mechanism about how to solve inter-client conflicts; thus speeding up the service recovery process and increase customer satisfaction in service encounters. |
| Keyword | inter-client conflicts service encounters customer satisfaction |
| Language | 英語English |
| The Source to Article | PB_Publication |
| PUB ID | 15673 |
| Document Type | Conference paper |
| Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
| Corresponding Author | Fu, S. F. |
| Recommended Citation GB/T 7714 | Wang, X.,Chow, W. C.,Fu, S. F.. HOW TO SOLVE INTER-CLIENT CONFLICTS IN SERVICE ENCOUNTERS?[C], 2014. |
| APA | Wang, X.., Chow, W. C.., & Fu, S. F. (2014). HOW TO SOLVE INTER-CLIENT CONFLICTS IN SERVICE ENCOUNTERS?. ANZMAC 2014 Proceedings. |
| Files in This Item: | There are no files associated with this item. | |||||
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