Mediating effect of cross-cultural competency on international experiences and self-efficacy among hotel employees

UM > Faculty of Business Administration > DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT

Status	已發表Published
	Mediating effect of cross-cultural competency on international experiences and self-efficacy among hotel employees
	Jung, D; Paek, S; Choe, J.Y.J; Kim, J.Y
	2019-08-01
Source Publication	International Journal of Hospitality & Tourism Administration
ISSN	15256480, 15256499
Pages	1-22
Abstract	Despite the importance of cross-cultural competency in the hospi- 10 tality and tourism industry,minimal information is available regarding its antecedents and consequences. Accordingly, by uniquely adopting and integrating experiential learning theory and a cultural competency model, the present study explored the mechanisms that underlie cross-cultural competency, international 15 experiences, and self-efficacy. The hypothesized relationships were tested via partial least squares–structural equation modeling using survey data from hotel employees. Results showed that the international experiences of employees positively predicted their cross- cultural competencies (i.e., metacognitive, cognitive, motivational, 20 and behavioral dimensions). Moreover, motivational and behavioral competencies fully mediated the relationship between international experiences and self-efficacy.
Keyword	Cultural intelligence international tourism international experiences self-efficacy experiential learning theory partial least squares
Language	英語English
The Source to Article	PB_Publication
PUB ID	44281
Document Type	Journal article
Collection	DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding Author	Paek, S
Recommended Citation GB/T 7714	Jung, D,Paek, S,Choe, J.Y.J,et al. Mediating effect of cross-cultural competency on international experiences and self-efficacy among hotel employees[J]. International Journal of Hospitality & Tourism Administration, 2019, 1-22.
APA	Jung, D., Paek, S., Choe, J.Y.J., & Kim, J.Y (2019). Mediating effect of cross-cultural competency on international experiences and self-efficacy among hotel employees. International Journal of Hospitality & Tourism Administration, 1-22.
MLA	Jung, D,et al."Mediating effect of cross-cultural competency on international experiences and self-efficacy among hotel employees".International Journal of Hospitality & Tourism Administration (2019):1-22.

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