A study of Human resources recruitment, selection and retention issues in the hospitality and tourism industry in Macau

UM > Faculty of Business Administration > DEPARTMENT OF MANAGEMENT AND MARKETING

Status	已發表Published
	A study of Human resources recruitment, selection and retention issues in the hospitality and tourism industry in Macau
	Chan, S. H.; Kuok, O
	2011-12-01
Source Publication	Journal of Human resources in Hospitality and Tourism
ISSN	1533-2845
Pages	421-41
Abstract	This study examines hiring managers’ attitudes regarding selection methods, vital skills sought in new employees, and why their employees quit. Completed questionnaires were collected from 135 employers. Applicants’ resumes and interviews are the most frequently used selection methods. Consistent with literature, human relation skills are the most important skills employers seek. A major reason for employee turnover is due to salary. The findings suggest the need for discussion on creative human resource approaches and a program to increase employee commitment. Implications for management are included.
Keyword	Assessment communication skills retention turnover macau
Language	英語English
The Source to Article	PB_Publication
PUB ID	7980
Document Type	Journal article
Collection	DEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding Author	Chan, S. H.
Recommended Citation GB/T 7714	Chan, S. H.,Kuok, O. A study of Human resources recruitment, selection and retention issues in the hospitality and tourism industry in Macau[J]. Journal of Human resources in Hospitality and Tourism, 2011, 421-41.
APA	Chan, S. H.., & Kuok, O (2011). A study of Human resources recruitment, selection and retention issues in the hospitality and tourism industry in Macau. Journal of Human resources in Hospitality and Tourism, 421-41.
MLA	Chan, S. H.,et al."A study of Human resources recruitment, selection and retention issues in the hospitality and tourism industry in Macau".Journal of Human resources in Hospitality and Tourism (2011):421-41.

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