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Fighting to lose less when closure is not an option: three-R strategies of fine-dining restaurants during the COVID-19 pandemic
Chen, Yi Fan1; Ren, Lianping1,2; Yan, Ka Kui3; Law, Rob4
2024-09-02
Source PublicationTourism Recreation Research
ABS Journal Level2
ISSN0250-8281
Volume49Issue:5Pages:1096–1113
Abstract

The COVID-19 pandemic has impacted many businesses, forcing them to either close down or suspend operation for an extended time period. Since hospitality and tourism (H&T) companies are interrelated, closure of business may cause ripple effects and negatively affect individuals, organizations, and communities. Maintaining operation is especially important for some H&T units, when they are integral parts of larger H&T operations, such as the restaurants in the integrated resorts in Macao. Fighting to lose less, therefore, becomes one of their new business objectives in this prolonged battle. This paper explores how fine-dining restaurants in the integrated resorts in Macao adjust their business and operations in a highly uncertain and unpredictable environment. The findings present a Three-R Strategy Model (Reducing, Revising, and Reviving), which differs from strategies deployed in other crisis scenarios. The paper extends the existing knowledge of crisis management, and provides H&T practitioners a practical model for dealing with prolonged crises.

KeywordResilience Crisis Management Strategic Management Fine-dining Restaurants Covid-19 Macao
DOI10.1080/02508281.2022.2133813
URLView the original
Indexed ByESCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000871799200001
PublisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND
Scopus ID2-s2.0-85141188743
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorChen, Yi Fan
Affiliation1.School of Hospitality Management, Macao Institute for Tourism Studies, Macao
2.School of Tourism Management, Macao Institute for Tourism Studies, Macao
3.School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong
4.Asia-Pacific Academy of Economics and Management, Faculty of Business Administration, University of Macau, Macao
Recommended Citation
GB/T 7714
Chen, Yi Fan,Ren, Lianping,Yan, Ka Kui,et al. Fighting to lose less when closure is not an option: three-R strategies of fine-dining restaurants during the COVID-19 pandemic[J]. Tourism Recreation Research, 2024, 49(5), 1096–1113.
APA Chen, Yi Fan., Ren, Lianping., Yan, Ka Kui., & Law, Rob (2024). Fighting to lose less when closure is not an option: three-R strategies of fine-dining restaurants during the COVID-19 pandemic. Tourism Recreation Research, 49(5), 1096–1113.
MLA Chen, Yi Fan,et al."Fighting to lose less when closure is not an option: three-R strategies of fine-dining restaurants during the COVID-19 pandemic".Tourism Recreation Research 49.5(2024):1096–1113.
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