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How to Engage Employees in Corporate Social Responsibility? Exploring Corporate Social Responsibility Communication Effects Through the Reasoned Action Approach
Chuqing Dong1; Yafei Zhang2; Song Ao3
2023
Source PublicationManagement Communication Quarterly
ABS Journal Level2
ISSN0893-3189
Volume38Issue:1Pages:27-59
Abstract

Increasingly, employees are recognized as important enactors and contributors to corporate social responsibility (CSR) activities, making their engagement a critical consideration of internal stakeholder management. While the positive outcomes of employees’ CSR engagement have been extensively investigated, the present study focuses on an essential yet understudied question: How do employees engage in organizational CSR activities through communication efforts? We proposed and tested an employee-centered CSR engagement model based on the reasoned action approach. Findings from a survey with 406 employees indicated that CSR communication consisting of both instrumental and co-creational aspects could effectively foster employees’ cognitive, emotional, and behavioral engagement in CSR. Positive attitudes and perceived supportive workplace norms regarding CSR participation are key mediators. This study answers the call for more research on the individual-level drivers of CSR engagement from an employee perspective and offers practical implications for internal CSR communication design.

KeywordCorporate Social Responsibility Communication Corporate Social Responsibility Engagement Employee
DOI10.1177/08933189231161621
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaCommunication ; Business & Economics
WOS SubjectCommunication ; Management
WOS IDWOS:000946771700001
PublisherSAGE PUBLICATIONS INC2455 TELLER RD, THOUSAND OAKS, CA 91320
Scopus ID2-s2.0-85149917695
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF COMMUNICATION
University of Macau
Faculty of Social Sciences
Corresponding AuthorYafei Zhang
Affiliation1.Advertising and Public Relations Department,College of Communication Arts and Sciences,Michigan State University,East Lansing,United States
2.Research Center of Journalism and Social Development,School of Journalism and Communication,Renmin University of China,Beijing,China
3.Department of Communication,University of Macau,Taipa,Macao
Recommended Citation
GB/T 7714
Chuqing Dong,Yafei Zhang,Song Ao. How to Engage Employees in Corporate Social Responsibility? Exploring Corporate Social Responsibility Communication Effects Through the Reasoned Action Approach[J]. Management Communication Quarterly, 2023, 38(1), 27-59.
APA Chuqing Dong., Yafei Zhang., & Song Ao (2023). How to Engage Employees in Corporate Social Responsibility? Exploring Corporate Social Responsibility Communication Effects Through the Reasoned Action Approach. Management Communication Quarterly, 38(1), 27-59.
MLA Chuqing Dong,et al."How to Engage Employees in Corporate Social Responsibility? Exploring Corporate Social Responsibility Communication Effects Through the Reasoned Action Approach".Management Communication Quarterly 38.1(2023):27-59.
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