The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice

Residential College	false
Status	已發表Published
	The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice
	Zhang, Jiasheng; Chen, Wenna; Petrovsky, Nicolai; Walker, Richard M
	2022-02
Source Publication	Public Administration Review
ABS Journal Level	4*
Volume	78 Issue:4 Pages:556-566
Indexed By	SSCI
Document Type	Journal article
Collection	DEPARTMENT OF GOVERNMENT AND PUBLIC ADMINISTRATION
Recommended Citation GB/T 7714	Zhang, Jiasheng,Chen, Wenna,Petrovsky, Nicolai,et al. The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice[J]. Public Administration Review, 2022, 78(4), 556-566.
APA	Zhang, Jiasheng., Chen, Wenna., Petrovsky, Nicolai., & Walker, Richard M (2022). The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice. Public Administration Review, 78(4), 556-566.
MLA	Zhang, Jiasheng,et al."The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice".Public Administration Review 78.4(2022):556-566.

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