Whose Fault Is It? Negative Consumer Experience With AI-enabled Technology

UM > Faculty of Business Administration > DEPARTMENT OF MANAGEMENT AND MARKETING

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	Whose Fault Is It? Negative Consumer Experience With AI-enabled Technology
	Ho, Kin-yan 1; Ho, Ying2 ; Mac, Vai Iun2 ; Xiao, Sarah 3
	2023-06
Publisher	45th ISMS Marketing Science Conference
Conference Name	45th ISMS Marketing Science Conference
Conference Place	Miami, USA
Conference Date	June 8-10, 2023
Country	USA
Keyword	Ai Word-of-mouth Customer Loyalty
Language	英語English
Document Type	Conference proceedings
Collection	DEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding Author	Ho, Kin-yan
Affiliation	1.The Chinese University of Hong Kong 2.University of Macau 3.Durham University
Recommended Citation GB/T 7714	Ho, Kin-yan,Ho, Ying,Mac, Vai Iun,et al. Whose Fault Is It? Negative Consumer Experience With AI-enabled Technology[C]:45th ISMS Marketing Science Conference, 2023.

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