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A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic
Rathjens, Bobbie1; Gunden, Nefike2; Zhang, Lu3; Jain, Geetika4; Law, Rob5
2023-08
Source PublicationJournal of Hospitality and Tourism Research
ABS Journal Level2
ISSN1096-3480
Abstract

Since the onset of the COVID-19 pandemic, the implementation of contactless technologies in hospitality and tourism has grown exponentially, making understanding consumer adoption of these technologies an important research area. A systematic literature review of relevant studies published in hospitality and tourism journals was conducted to identify three main subsets of the antecedents of contactless technologies adoption: system, user, and the environment. An analysis of 44 peer-reviewed articles from top hospitality and tourism journals is presented, along with an identification of 10 main categories of contactless technology. Findings indicate the specific technologies adopted since the onset of the COVID-19 pandemic and the common factors studied related to contactless technologies in past research. Theoretical/managerial implications and directions for future research are discussed.

KeywordContactless Service Contactless Technology Covid-19 Pandemic Technology Acceptance Technology Acceptance Model (Tam) Technology Adoption
DOI10.1177/10963480231191192
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:001045180000001
PublisherSAGE PUBLICATIONS INC, 2455 TELLER RD, THOUSAND OAKS, CA 91320
Scopus ID2-s2.0-85167588477
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorRathjens, Bobbie
Affiliation1.The School of Hospitality Business, Broad College of Business, Department of Communication, Communication Arts & Sciences, Michigan State University, East Lansing, United States
2.Independent Researcher, Lakewood Ranch, FL, USA
3.The School of Hospitality Business, Michigan State University, Broad College of Business, East Lansing, United States
4.Digital Transformation, Keele University, Keele Business School, Straffordshire, United Kingdom
5.Faculty of Business Administration, University of Macau, Asia-Pacific Academy of Economics and Management, Taipa, Macao
Recommended Citation
GB/T 7714
Rathjens, Bobbie,Gunden, Nefike,Zhang, Lu,et al. A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic[J]. Journal of Hospitality and Tourism Research, 2023.
APA Rathjens, Bobbie., Gunden, Nefike., Zhang, Lu., Jain, Geetika., & Law, Rob (2023). A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic. Journal of Hospitality and Tourism Research.
MLA Rathjens, Bobbie,et al."A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic".Journal of Hospitality and Tourism Research (2023).
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