Residential College | false |
Status | 已發表Published |
A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic | |
Rathjens, Bobbie1; Gunden, Nefike2; Zhang, Lu3; Jain, Geetika4; Law, Rob5 | |
2023-08 | |
Source Publication | Journal of Hospitality and Tourism Research |
ABS Journal Level | 2 |
ISSN | 1096-3480 |
Abstract | Since the onset of the COVID-19 pandemic, the implementation of contactless technologies in hospitality and tourism has grown exponentially, making understanding consumer adoption of these technologies an important research area. A systematic literature review of relevant studies published in hospitality and tourism journals was conducted to identify three main subsets of the antecedents of contactless technologies adoption: system, user, and the environment. An analysis of 44 peer-reviewed articles from top hospitality and tourism journals is presented, along with an identification of 10 main categories of contactless technology. Findings indicate the specific technologies adopted since the onset of the COVID-19 pandemic and the common factors studied related to contactless technologies in past research. Theoretical/managerial implications and directions for future research are discussed. |
Keyword | Contactless Service Contactless Technology Covid-19 Pandemic Technology Acceptance Technology Acceptance Model (Tam) Technology Adoption |
DOI | 10.1177/10963480231191192 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:001045180000001 |
Publisher | SAGE PUBLICATIONS INC, 2455 TELLER RD, THOUSAND OAKS, CA 91320 |
Scopus ID | 2-s2.0-85167588477 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT |
Corresponding Author | Rathjens, Bobbie |
Affiliation | 1.The School of Hospitality Business, Broad College of Business, Department of Communication, Communication Arts & Sciences, Michigan State University, East Lansing, United States 2.Independent Researcher, Lakewood Ranch, FL, USA 3.The School of Hospitality Business, Michigan State University, Broad College of Business, East Lansing, United States 4.Digital Transformation, Keele University, Keele Business School, Straffordshire, United Kingdom 5.Faculty of Business Administration, University of Macau, Asia-Pacific Academy of Economics and Management, Taipa, Macao |
Recommended Citation GB/T 7714 | Rathjens, Bobbie,Gunden, Nefike,Zhang, Lu,et al. A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic[J]. Journal of Hospitality and Tourism Research, 2023. |
APA | Rathjens, Bobbie., Gunden, Nefike., Zhang, Lu., Jain, Geetika., & Law, Rob (2023). A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic. Journal of Hospitality and Tourism Research. |
MLA | Rathjens, Bobbie,et al."A Systematic Review of Contactless Technologies Research in Hospitality and Tourism During the COVID-Pandemic".Journal of Hospitality and Tourism Research (2023). |
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