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Cultural similarity and guest-host interaction for virtual tourism
Li, Chunhong1,2; Xu, Da Peng3,4; Law, Rob5; Liu, Xudong6
2024-03-01
Source PublicationJournal of Hospitality and Tourism Management
ABS Journal Level1
ISSN1447-6770
Volume58Pages:11-15
Abstract

Online experience program is a novel virtual tourism product in which guests can experience interesting activities online. However, the mechanism behind guest-host interactions for online experience remains unexplored. From the perspective of cultural similarity, this study tries to discover how guests review differently to native hosts and foreign hosts, as well as how hosts reply differently to native guests and foreign guests. Based on the data collected from Airbnb, we conduct empirical analyses from the perspectives of guests and hosts separately. Our results show that guests tend to pay more efforts when they write online reviews for native hosts, whereas hosts prefer to pay more efforts to foreign guests while making managerial responses. Our work not only sheds light on the user behavioral patterns for virtual tourism products but also provides multiple practical implications for the platforms, businesses, and guests in the sharing economy.

KeywordAirbnb Cultural Similarity Customer Review Managerial Response Online Experience Sharing Economy
DOI10.1016/j.jhtm.2023.11.007
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics ; Business & Economics
WOS SubjectHospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:001128442000001
PublisherELSEVIER, RADARWEG 29, 1043 NX AMSTERDAM, NETHERLANDS
Scopus ID2-s2.0-85178460625
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorXu, Da Peng
Affiliation1.School of Tourism Management, Sun Yat-sen University, Guangzhou, China
2.Key Laboratory of Sustainable Tourism Smart Assessment Technology, Ministry of Culture and Tourism, China
3.Shenzhen International Graduate School, Tsinghua University, Shenzhen, China
4.School of Economics and Management, Tsinghua University, Beijing, China
5.Asia-Pacific Academy of Economics and Management, Faculty of Business Administration, University of Macau, Macao SAR, China
6.School of Management, Harbin Institute of Technology, Heilongjiang, China
Recommended Citation
GB/T 7714
Li, Chunhong,Xu, Da Peng,Law, Rob,et al. Cultural similarity and guest-host interaction for virtual tourism[J]. Journal of Hospitality and Tourism Management, 2024, 58, 11-15.
APA Li, Chunhong., Xu, Da Peng., Law, Rob., & Liu, Xudong (2024). Cultural similarity and guest-host interaction for virtual tourism. Journal of Hospitality and Tourism Management, 58, 11-15.
MLA Li, Chunhong,et al."Cultural similarity and guest-host interaction for virtual tourism".Journal of Hospitality and Tourism Management 58(2024):11-15.
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