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A Predictive Model Based on TripAdvisor Textual Reviews: Early Destination Recommendations for Travel Planning
Zhang, Yating1; Tan, Hongbo1; Jiao, Qi1; Lin, Zhihao1; Fan, Zesen1,2; Xu, Dengming1,3; Xiang, Zheng4; Law, Rob5; Zheng, Tianxiang1
2024-04
Source PublicationSAGE Open
ISSN2158-2440
Volume14Issue:2Pages:21582440241246434
Abstract

Although many studies have considered the effects of online reviews on tourists’ decisions, none have directly investigated how to leverage open data analyses to create early choice sets and facilitate destination planning. This paper illustrates how salient characteristics can be mined from the shared experiences embedded in review data and incorporated into a predictive model to build a travel counseling approach. The model is designed by first defining a prediction-based mechanism from online reviews and then generating a multinomial classification problem on all candidate destinations of interest. The model is implemented by applying Natural Language Processing (NLP) and Deep Learning (DL) technologies to review textual features. The model is validated using 75,315 reviews from TripAdvisor along with destinations from 257 U.S. national parks. Empirical results indicate a best classification accuracy of 67%, outperforming two previous approaches. Findings shed light on how to exploit past tourists’ experiences to generate early destination recommendations to identify items for choice sets and reduce tourists’ travel-planning effort. Theoretical and managerial implications regarding social media analytics are provided based on online review meta-data in touristic management.

KeywordTravel Proposition Destination Recommendation System Choice Set Deep Learning Social Media
DOI10.1177/21582440241246434
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectSocial Sciences, Interdisciplinary
WOS IDWOS:001264021300001
PublisherSAGE PUBLICATIONS INC, 2455 TELLER RD, THOUSAND OAKS, CA 91320
Scopus ID2-s2.0-85192376276
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorZheng, Tianxiang
Affiliation1.Jinan University, Shenzhen, Guangdong, China
2.Xiamen University, Fujian, China
3.Central South University, Changsha, Hunan, China
4.Virginia Polytechnic Institute and State University, Blacksburg, United States
5.University of Macau, Avenida da Universidade Taipa, Macao
Recommended Citation
GB/T 7714
Zhang, Yating,Tan, Hongbo,Jiao, Qi,et al. A Predictive Model Based on TripAdvisor Textual Reviews: Early Destination Recommendations for Travel Planning[J]. SAGE Open, 2024, 14(2), 21582440241246434.
APA Zhang, Yating., Tan, Hongbo., Jiao, Qi., Lin, Zhihao., Fan, Zesen., Xu, Dengming., Xiang, Zheng., Law, Rob., & Zheng, Tianxiang (2024). A Predictive Model Based on TripAdvisor Textual Reviews: Early Destination Recommendations for Travel Planning. SAGE Open, 14(2), 21582440241246434.
MLA Zhang, Yating,et al."A Predictive Model Based on TripAdvisor Textual Reviews: Early Destination Recommendations for Travel Planning".SAGE Open 14.2(2024):21582440241246434.
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