Residential College | false |
Status | 已發表Published |
Understanding mobile payment through the lens of continuity theory | |
Chan, Sow Hup Joanne1; Wan, Yim King Penny2; Lee, Chang Boon Patrick3; Zhang, Qin Yi Carrie3 | |
2024-02 | |
Source Publication | Anatolia |
ISSN | 1303-2917 |
Abstract | This study investigated whether mobile payment (MP) adopters in China extend their MP usage during their travel abroad, through the lens of continuity theory. The findings from in-depth interviews articulated six major concerns while using MP at home, namely perceived risks, costs, incompatibility, complexity, customer support, and social influence. Three major concerns for not using MP when travelling abroad include perceived security risk, costs, and incompatibility. Discontinuity of usage include past experiences and concerns about using MP in the home country, together with their negative evaluation of the MP service environment of the travel destinations. This study answers why some Chinese tourists abandon MP when they travel. Practical implications are offered to service providers to enhance users’ experiences. |
Keyword | Cash Chinese Tourists Continuity Theory Mobile Payment Overseas Travel |
DOI | 10.1080/13032917.2024.2321478 |
URL | View the original |
Indexed By | ESCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:001171752700001 |
Publisher | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND |
Scopus ID | 2-s2.0-85186585958 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration DEPARTMENT OF MANAGEMENT AND MARKETING DEPARTMENT OF ACCOUNTING AND INFORMATION MANAGEMENT |
Corresponding Author | Chan, Sow Hup Joanne |
Affiliation | 1.Faculty of Business Administration, University of Macau, E22-2069, Avenida da Universidade, Macao 2.School of Tourism Management, Macao Institute, Macao 3.Faculty of Business Administration, University of Macau, Avenida da Universidade, Macao |
First Author Affilication | Faculty of Business Administration |
Corresponding Author Affilication | Faculty of Business Administration |
Recommended Citation GB/T 7714 | Chan, Sow Hup Joanne,Wan, Yim King Penny,Lee, Chang Boon Patrick,et al. Understanding mobile payment through the lens of continuity theory[J]. Anatolia, 2024. |
APA | Chan, Sow Hup Joanne., Wan, Yim King Penny., Lee, Chang Boon Patrick., & Zhang, Qin Yi Carrie (2024). Understanding mobile payment through the lens of continuity theory. Anatolia. |
MLA | Chan, Sow Hup Joanne,et al."Understanding mobile payment through the lens of continuity theory".Anatolia (2024). |
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2024_Understanding m(879KB) | 期刊论文 | 作者接受稿 | 开放获取 | CC BY-NC-SA | View Download |
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