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Understanding mobile payment through the lens of continuity theory
Chan, Sow Hup Joanne1; Wan, Yim King Penny2; Lee, Chang Boon Patrick3; Zhang, Qin Yi Carrie3
2024-02
Source PublicationAnatolia
ISSN1303-2917
Abstract

This study investigated whether mobile payment (MP) adopters in China extend their MP usage during their travel abroad, through the lens of continuity theory. The findings from in-depth interviews articulated six major concerns while using MP at home, namely perceived risks, costs, incompatibility, complexity, customer support, and social influence. Three major concerns for not using MP when travelling abroad include perceived security risk, costs, and incompatibility. Discontinuity of usage include past experiences and concerns about using MP in the home country, together with their negative evaluation of the MP service environment of the travel destinations. This study answers why some Chinese tourists abandon MP when they travel. Practical implications are offered to service providers to enhance users’ experiences.

KeywordCash Chinese Tourists Continuity Theory Mobile Payment Overseas Travel
DOI10.1080/13032917.2024.2321478
URLView the original
Indexed ByESCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:001171752700001
PublisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND
Scopus ID2-s2.0-85186585958
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF MANAGEMENT AND MARKETING
DEPARTMENT OF ACCOUNTING AND INFORMATION MANAGEMENT
Corresponding AuthorChan, Sow Hup Joanne
Affiliation1.Faculty of Business Administration, University of Macau, E22-2069, Avenida da Universidade, Macao
2.School of Tourism Management, Macao Institute, Macao
3.Faculty of Business Administration, University of Macau, Avenida da Universidade, Macao
First Author AffilicationFaculty of Business Administration
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Chan, Sow Hup Joanne,Wan, Yim King Penny,Lee, Chang Boon Patrick,et al. Understanding mobile payment through the lens of continuity theory[J]. Anatolia, 2024.
APA Chan, Sow Hup Joanne., Wan, Yim King Penny., Lee, Chang Boon Patrick., & Zhang, Qin Yi Carrie (2024). Understanding mobile payment through the lens of continuity theory. Anatolia.
MLA Chan, Sow Hup Joanne,et al."Understanding mobile payment through the lens of continuity theory".Anatolia (2024).
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