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On Algorithmic Time and Daily Contingencies in the Lived Work of Food Delivery Service
Xiao, Luyao; Fitzgerald, Richard; Sandel, Todd; Kim, Younhee; Abi-Sâmara, Raquel; Moutinho, Ricardo
2024
Source PublicationComputer Supported Cooperative Work: CSCW: An International Journal
ISSN0925-9724
Abstract

This study takes a praxiological perspective (drawing on ethnomethodology, conversation analysis and membership categorization analysis) to examine the working practices of food delivery service workers in China. The analysis explicates how delivery drivers deal with daily algorithm-generated information and contingencies through the production and mobilization of tacitly assumed conventions to maintain their flow of work. In other words, while the logic of the algorithm-generated information is a phenomenon exhibited in the app’s delivery itinerary, actual delivery work is a reality on its own, not just a surrogate of a company’s administrative designs. Three intertwined phenomena are identified: (1) coordinating pick up and deliveries involves a high degree of practical interactional work; (2) the job is practice oriented around routine contingencies of time, travel, and waiting, and (3), the job is collaborative and organized through a moral order that involves the mobilization of resources which operate alongside, but separate from the technology. The study shows how a detailed analysis of the lived work of couriers provides a powerful tool to highlight and examine what is often hidden (and lost) in studies of food delivery service.

KeywordAlgorithmic Time Daily Contingencies Food Delivery Service On-demand Economy Tacitly Assumed Conventions
DOI10.1007/s10606-024-09500-2
URLView the original
Indexed BySCIE
Language英語English
WOS Research AreaComputer Science
WOS SubjectComputer Science, Interdisciplinary Applications
WOS IDWOS:001229217900001
PublisherSPRINGERVAN GODEWIJCKSTRAAT 30, 3311 GZ DORDRECHT, NETHERLANDS
Scopus ID2-s2.0-85193785060
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Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF COMMUNICATION
DEPARTMENT OF ENGLISH
DEPARTMENT OF PORTUGUESE
Corresponding AuthorMoutinho, Ricardo
AffiliationUniversity of Macau, Avenida da Universidade, Taipa, SAR, E21-3076, Macao
First Author AffilicationUniversity of Macau
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Xiao, Luyao,Fitzgerald, Richard,Sandel, Todd,et al. On Algorithmic Time and Daily Contingencies in the Lived Work of Food Delivery Service[J]. Computer Supported Cooperative Work: CSCW: An International Journal, 2024.
APA Xiao, Luyao., Fitzgerald, Richard., Sandel, Todd., Kim, Younhee., Abi-Sâmara, Raquel., & Moutinho, Ricardo (2024). On Algorithmic Time and Daily Contingencies in the Lived Work of Food Delivery Service. Computer Supported Cooperative Work: CSCW: An International Journal.
MLA Xiao, Luyao,et al."On Algorithmic Time and Daily Contingencies in the Lived Work of Food Delivery Service".Computer Supported Cooperative Work: CSCW: An International Journal (2024).
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