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Effects of a platform's market exit accompanying UGC transfer on its’ competitor: Evidence from a natural experiment
Deng, Lingfei1,2,4,4; Li, Chunhong1,2,5,5; Law, Rob3,6
2024-09-01
Source PublicationInternational Journal of Hospitality Management
ABS Journal Level3
ISSN0278-4319
Volume122Pages:103844
Abstract

Fierce competition among digital consumption platforms induces some platforms withdraw or exit a certain market, and in some cases the user-generated content (UGC) would be transferred to the current competitors. Such a market exit accompanying UGC transfer and sustainable use is lacking and worthy of exploring. Our research leverages a natural experiment on Tujia based on Airbnb's exit from Mainland China market, with the former providing functions for hosts to transfer UGC from the latter. Our empirical findings provide evidence that the Airbnb's market exit (i.e., channel contraction effect) and the accompanying UGC transfer (i.e., UGC transfer effect) can enhance Tujia hosts’ performance in terms of their properties’ review volume. Thereafter, the transferred UGC can induce Tujia guests to post more positive review ratings due to the social learning effect. Our study provides important theoretical and practical contributions.

KeywordAirbnb's Market Exit Difference-in-differences Performance Rating Behavior Social Learning Effect Ugc Transfer
DOI10.1016/j.ijhm.2024.103844
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:001271971100001
PublisherELSEVIER SCI LTD, 125 London Wall, London EC2Y 5AS, ENGLAND
Scopus ID2-s2.0-85198309106
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorLi, Chunhong
Affiliation1.School of Tourism Management, Sun Yat-sen University, Guangzhou, China
2.Key Laboratory of Sustainable Tourism Smart Assessment Technology, Ministry of Culture and Tourism of China, Zhuhai, China
3.Asia-Pacific Academy of Economics and Management, Faculty of Business Administration, University of Macau, China
4.Lingfei Deng is an assistant professor in the School of Tourism Management at Sun Yat-sen University. Her research interests include e-tourism, tourism big data analysis, and tourism economics,
5.Chunhong Li is an assistant professor in the School of Tourism Management at Sun Yat-sen University. His research interests include big data analysis and data mining of text and visual information in tourism.,
6.Rob Law is University of Macau Development Foundation Chair Professor of Smart Tourism at the University of Macau. His research interests are mainly in information management and technology applications in tourism.,
Recommended Citation
GB/T 7714
Deng, Lingfei,Li, Chunhong,Law, Rob. Effects of a platform's market exit accompanying UGC transfer on its’ competitor: Evidence from a natural experiment[J]. International Journal of Hospitality Management, 2024, 122, 103844.
APA Deng, Lingfei., Li, Chunhong., & Law, Rob (2024). Effects of a platform's market exit accompanying UGC transfer on its’ competitor: Evidence from a natural experiment. International Journal of Hospitality Management, 122, 103844.
MLA Deng, Lingfei,et al."Effects of a platform's market exit accompanying UGC transfer on its’ competitor: Evidence from a natural experiment".International Journal of Hospitality Management 122(2024):103844.
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