Residential College | false |
Status | 已發表Published |
Development of a UX scale for technical communication | |
Gao, Zhijun1; Du, Wenxi)2; Li, Defeng3; Yu, Jingsong1 | |
2024-08 | |
Conference Name | 2024 IEEE International Professional Communication Conference, ProComm 2024 |
Source Publication | 2024 IEEE INTERNATIONAL PROFESSIONAL COMMUNICATION CONFERENCE, PROCOMM 2024 |
Pages | 223-232 |
Conference Date | 14 July 2024through 17 July 2024 |
Conference Place | Pittsburgh |
Publisher | 2024 IEEE International Professional Communication Conference (ProComm). |
Abstract | This study addresses the need for a standardized scale to evaluate the user experience (UX) of technical documentation, highlighting the role of high-quality documentation in enhancing user support in the fast-evolving technological landscape. Employing a multi-faceted approach, the authors reviewed existing literature, conducted interviews with users, and performed exploratory experiments. This multi-faceted methodology facilitated the identification of key UX dimensions and textual elements within technical documentation, leading to the development of an initial evaluation scale. The scale underwent a series of reliability and validity tests, including cross-validation with existing UX scales and user testing involving documents of varied quality levels. The findings confirmed the effectiveness of the scale in providing nuanced insights into UX of technical documentation. The study successfully generated a reliable and efficient scale tailored for the UX evaluation of technical documentation. This scale enables documentation teams to assess and improve documentation quality based on user feedback, enhancing the overall product experience and potentially boosting market share. By bridging the existing gap in UX evaluation tools specifically designed for technical documentation, the validated scale contributes to the body of knowledge in technical communication. |
Keyword | Scale Development Technical Documentation User Experience (Ux) |
DOI | 10.1109/ProComm61427.2024.00051 |
URL | View the original |
Indexed By | CPCI-S ; CPCI-SSH |
Language | 英語English |
WOS Research Area | Communication ; Education & Educational Research ; Engineering |
WOS Subject | Communication ; Education, Scientific Disciplines ; Engineering, Multidisciplinary |
WOS ID | WOS:001288587700040 |
Scopus ID | 2-s2.0-85201261860 |
Fulltext Access | |
Citation statistics | |
Document Type | Conference paper |
Collection | DEPARTMENT OF ENGLISH |
Corresponding Author | Gao, Zhijun |
Affiliation | 1.Department of Digital Art and Technical Communication, Peking University, Beijing, China 2.Peking University, Beijing, China 3.University of Macao, Macao |
Recommended Citation GB/T 7714 | Gao, Zhijun,Du, Wenxi),Li, Defeng,et al. Development of a UX scale for technical communication[C]:2024 IEEE International Professional Communication Conference (ProComm)., 2024, 223-232. |
APA | Gao, Zhijun., Du, Wenxi)., Li, Defeng., & Yu, Jingsong (2024). Development of a UX scale for technical communication. 2024 IEEE INTERNATIONAL PROFESSIONAL COMMUNICATION CONFERENCE, PROCOMM 2024, 223-232. |
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