UM  > Faculty of Arts and Humanities  > DEPARTMENT OF ENGLISH
Residential Collegefalse
Status已發表Published
Development of a UX scale for technical communication
Gao, Zhijun1; Du, Wenxi)2; Li, Defeng3; Yu, Jingsong1
2024-08
Conference Name2024 IEEE International Professional Communication Conference, ProComm 2024
Source Publication2024 IEEE INTERNATIONAL PROFESSIONAL COMMUNICATION CONFERENCE, PROCOMM 2024
Pages223-232
Conference Date14 July 2024through 17 July 2024
Conference PlacePittsburgh
Publisher2024 IEEE International Professional Communication Conference (ProComm).
Abstract

This study addresses the need for a standardized scale to evaluate the user experience (UX) of technical documentation, highlighting the role of high-quality documentation in enhancing user support in the fast-evolving technological landscape. Employing a multi-faceted approach, the authors reviewed existing literature, conducted interviews with users, and performed exploratory experiments. This multi-faceted methodology facilitated the identification of key UX dimensions and textual elements within technical documentation, leading to the development of an initial evaluation scale. The scale underwent a series of reliability and validity tests, including cross-validation with existing UX scales and user testing involving documents of varied quality levels. The findings confirmed the effectiveness of the scale in providing nuanced insights into UX of technical documentation. The study successfully generated a reliable and efficient scale tailored for the UX evaluation of technical documentation. This scale enables documentation teams to assess and improve documentation quality based on user feedback, enhancing the overall product experience and potentially boosting market share. By bridging the existing gap in UX evaluation tools specifically designed for technical documentation, the validated scale contributes to the body of knowledge in technical communication. 

KeywordScale Development Technical Documentation User Experience (Ux)
DOI10.1109/ProComm61427.2024.00051
URLView the original
Indexed ByCPCI-S ; CPCI-SSH
Language英語English
WOS Research AreaCommunication ; Education & Educational Research ; Engineering
WOS SubjectCommunication ; Education, Scientific Disciplines ; Engineering, Multidisciplinary
WOS IDWOS:001288587700040
Scopus ID2-s2.0-85201261860
Fulltext Access
Citation statistics
Document TypeConference paper
CollectionDEPARTMENT OF ENGLISH
Corresponding AuthorGao, Zhijun
Affiliation1.Department of Digital Art and Technical Communication, Peking University, Beijing, China
2.Peking University, Beijing, China
3.University of Macao, Macao
Recommended Citation
GB/T 7714
Gao, Zhijun,Du, Wenxi),Li, Defeng,et al. Development of a UX scale for technical communication[C]:2024 IEEE International Professional Communication Conference (ProComm)., 2024, 223-232.
APA Gao, Zhijun., Du, Wenxi)., Li, Defeng., & Yu, Jingsong (2024). Development of a UX scale for technical communication. 2024 IEEE INTERNATIONAL PROFESSIONAL COMMUNICATION CONFERENCE, PROCOMM 2024, 223-232.
Files in This Item:
There are no files associated with this item.
Related Services
Recommend this item
Bookmark
Usage statistics
Export to Endnote
Google Scholar
Similar articles in Google Scholar
[Gao, Zhijun]'s Articles
[Du, Wenxi)]'s Articles
[Li, Defeng]'s Articles
Baidu academic
Similar articles in Baidu academic
[Gao, Zhijun]'s Articles
[Du, Wenxi)]'s Articles
[Li, Defeng]'s Articles
Bing Scholar
Similar articles in Bing Scholar
[Gao, Zhijun]'s Articles
[Du, Wenxi)]'s Articles
[Li, Defeng]'s Articles
Terms of Use
No data!
Social Bookmark/Share
All comments (0)
No comment.
 

Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.