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Exploration of Hotel Reservation Through Mobile Online Travel Agencies
Sun, Sunny1; Law, Rob2; Hyun, Sunghyup Sean3
2024-07
Source PublicationInternational Journal of Tourism Research
ABS Journal Level2
ISSN1099-2340
Volume26Issue:4Pages:e2734
Abstract

The number of tourists who use smartphones to make hotel reservation is continuously increasing. Nonetheless, only a few studies have investigated the attributes to make hotel reservation via mobile devices (e.g., smartphones). Hence, the present study comprehensively evaluates the attributes to make hotel reservation through mobile online travel agencies (OTAs) based on the web function design framework to identify the perceived important attributes to make hotel reservation via mobile OTAs from the perspective of tourists and to find out the possible factors with specific attributes to measure hotel reservation via mobile OTAs through an online questionnaire survey method. Findings reflect that the perceived important attributes of tourists have changed from those allowing them to meet their hierarchical needs to those supporting their nonhierarchical intertwined needs. In addition, four factors of hotel reservation via mobile OTAs are identified: hotel information provision, relationship and social media, design and layout, and consumer requests.

KeywordHotel Reservation Mobile Online Travel Agencies Tourists
DOI10.1002/jtr.2734
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:001290834300001
PublisherWILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ
Scopus ID2-s2.0-85201366217
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorHyun, Sunghyup Sean
Affiliation1.College of Sustainability and Tourism, Ritsumeikan Asia Pacific University, Oita, Japan
2.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macao
3.School of Tourism, College of Social Sciences, Hanyang University, Seoul, South Korea
Recommended Citation
GB/T 7714
Sun, Sunny,Law, Rob,Hyun, Sunghyup Sean. Exploration of Hotel Reservation Through Mobile Online Travel Agencies[J]. International Journal of Tourism Research, 2024, 26(4), e2734.
APA Sun, Sunny., Law, Rob., & Hyun, Sunghyup Sean (2024). Exploration of Hotel Reservation Through Mobile Online Travel Agencies. International Journal of Tourism Research, 26(4), e2734.
MLA Sun, Sunny,et al."Exploration of Hotel Reservation Through Mobile Online Travel Agencies".International Journal of Tourism Research 26.4(2024):e2734.
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