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Tourists' emotional misattribution behavior under public health emergencies’ haze: Insights from a quasi-experiment
Wang, Yujie1; Zhang, Zili1; Law, Rob2; Zhang, Ziqiong1
2025-03-01
Source PublicationJournal of Hospitality and Tourism Management
ABS Journal Level1
ISSN1447-6770
Volume62Pages:57-69
Abstract

Tourists’ emotions can be triggered by external stimuli, subsequently impacting their attitudes and behavior. However, whether and how tourist review changes as a result of public health emergencies and their emotional arousal remains unknown. Hence, this study utilizes the emotional misattribution theory and reveals the influence of public health emergencies on the generation of tourist reviews through a quasi-experiment constituted by the COVID-19 outbreak. The difference-in-differences analysis reveals that tourist reviews became more positive during the pandemic, which can be attributed to the nostalgia aroused by the public health emergencies, leading to emotional misattribution behavior. We further analyzed the sources of tourist review changes and identified whether a review was based on purchase orders and tourist reviewer status as factors contributing to changes in rating and review. These findings contribute to tourist behavior literature within the tourism management field and provide practical implications for tourism practitioners and platform operators.

KeywordPublic Health Emergencies Emotional Misattribution Quasi-experiment Purchase Order Reviewer Expert Status
DOI10.1016/j.jhtm.2024.12.008
URLView the original
Language英語English
Scopus ID2-s2.0-85213853514
Fulltext Access
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Document TypeJournal article
CollectionASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorZhang, Ziqiong
Affiliation1.School of Management, Harbin Institute of Technology, Harbin, 92 West Dazhi Street, 150001, China
2.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Avenida da Universidade, Taipa, Macao
Recommended Citation
GB/T 7714
Wang, Yujie,Zhang, Zili,Law, Rob,et al. Tourists' emotional misattribution behavior under public health emergencies’ haze: Insights from a quasi-experiment[J]. Journal of Hospitality and Tourism Management, 2025, 62, 57-69.
APA Wang, Yujie., Zhang, Zili., Law, Rob., & Zhang, Ziqiong (2025). Tourists' emotional misattribution behavior under public health emergencies’ haze: Insights from a quasi-experiment. Journal of Hospitality and Tourism Management, 62, 57-69.
MLA Wang, Yujie,et al."Tourists' emotional misattribution behavior under public health emergencies’ haze: Insights from a quasi-experiment".Journal of Hospitality and Tourism Management 62(2025):57-69.
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