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Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting
Ahn,Jiseon1; Back,Ki Joon2; Choe,Yeongbae3
2019-09-01
Source PublicationInternational Journal of Hospitality Management
ABS Journal Level3
ISSN02784319
Volume82Pages:39-47
Abstract

This study aims to validate the underlying structures of integrated resort customers’ needs satisfaction. This work proposes a nine-item scale that captures three distinct dimensions, namely, autonomy, competence, and relatedness needs satisfaction, using a mixed method including qualitative and quantitative studies. The predictive validity of customers’ autonomy, competence, and relatedness needs satisfaction on hedonic and eudaimonic well-being examined in two different cultures: Asia and the United States. This study contributes to the tourism and hospitality research by providing evidence of customers’ needs satisfaction from integrated resort brand experience and its role in improving customers’ well-being using cross-cultural samples. Thus, the authors highlight the importance of tourism and hospitality brand experiences which are beneficial for individual life in terms of basic psychological needs satisfaction.

KeywordCross-cultural Study Eudaimonic Well-being Hedonic Well-being Integrated Resort Needs Satisfaction Scale Validation
DOI10.1016/j.ijhm.2019.03.028
URLView the original
Language英語English
WOS IDWOS:000494883100007
Scopus ID2-s2.0-85063628240
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Citation statistics
Document TypeJournal article
CollectionUniversity of Macau
Corresponding AuthorAhn,Jiseon
Affiliation1.School of Hospitality,Tourism and Events,Taylor's University,Subang Jaya,,47500,Malaysia
2.Conrad N. Hilton College of Hotel and Restaurant Management,University of Houston,,Houston,77004,United States
3.Department of Integrated Resort and Tourism Management,University of Macau,,Taipa,China
Recommended Citation
GB/T 7714
Ahn,Jiseon,Back,Ki Joon,Choe,Yeongbae. Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting[J]. International Journal of Hospitality Management, 2019, 82, 39-47.
APA Ahn,Jiseon., Back,Ki Joon., & Choe,Yeongbae (2019). Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting. International Journal of Hospitality Management, 82, 39-47.
MLA Ahn,Jiseon,et al."Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting".International Journal of Hospitality Management 82(2019):39-47.
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