Residential College | false |
Status | 已發表Published |
Understanding the exhibition attendees’ evaluation of their experiences: A comparison between high versus low mindful visitors | |
Choe, Yeongbae1; Lee, Sang-Min2; Kim, Dae-Kwan3 | |
2014 | |
Source Publication | Journal of Travel & Tourism Marketing |
ISSN | 1054-8408 |
Volume | 31Issue:7Pages:899-914 |
Abstract | In this paper we examine exhibition attendees’ experience and mindfulness within the exhibition industry, and identify the role of mindfulness on the evaluation of their experience. In the service industry, customer experience plays a central role in increasing satisfaction and loyalty, and the concept of mindfulness contributes to positive customer experience. The empirical results of the paper reveal that the on-site and post-evaluation of exhibition attendees’ experience are significantly different across various levels of mindfulness. In addition, several demographic and exhibition-related characteristics are statistically different between groups segmented by the level of mindfulness. Both theoretical and practical implications are covered in the discussion section. |
Keyword | Mindfulness Experience Segmentation Service Quality Exhibition Attendees |
DOI | 10.1080/10548408.2014.890157 |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:000343899300009 |
Scopus ID | 2-s2.0-84908603997 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration |
Affiliation | 1.the National Laboratory for Tourism and eCommerce, School of Tourism and Hospitality Management, Temple University, 1801 N broad St., Philadelphia, PA 19122, USA. 2.BK 21+ Group, College of Hotel and Tourism, Kyung Hee University, 1 Hoegi-dong, Dongdaemun-gu, Seoul 130–701, Republic of Korea 3.Department of Convention Management, College of Hotel and Tourism, Kyung Hee University, 1 Hoegi-dong, Dongdaemun-gu, Seoul 130–701, Republic of Korea |
Recommended Citation GB/T 7714 | Choe, Yeongbae,Lee, Sang-Min,Kim, Dae-Kwan. Understanding the exhibition attendees’ evaluation of their experiences: A comparison between high versus low mindful visitors[J]. Journal of Travel & Tourism Marketing, 2014, 31(7), 899-914. |
APA | Choe, Yeongbae., Lee, Sang-Min., & Kim, Dae-Kwan (2014). Understanding the exhibition attendees’ evaluation of their experiences: A comparison between high versus low mindful visitors. Journal of Travel & Tourism Marketing, 31(7), 899-914. |
MLA | Choe, Yeongbae,et al."Understanding the exhibition attendees’ evaluation of their experiences: A comparison between high versus low mindful visitors".Journal of Travel & Tourism Marketing 31.7(2014):899-914. |
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