Residential College | false |
Status | 已發表Published |
Why Do Online Buyers Engage in Electronic Word-of-mouth? An Expectancy Disconfirmation Perspective | |
Tang, Heng1; Lin, Xiao Jing2; Pun, Philip3; Wu, Simon Iok Kuan3 | |
2017 | |
Source Publication | Journal of Management Information System & E-commerce |
ISSN | 2334-2382 |
Volume | 4Issue:1Pages:12-25 |
Abstract | Electronic word-of-mouth (eWoM) has been studied extensively in both marketing and information systems literature due to its critical impact on online buyers’ purchase decisions. Very few studies, however, have examined the dynamics among expectation disconfirmation, satisfaction, and consumers’ eWoM engagement behavior. Drawing on expectancy disconfirmation theory, this research examines how buyers’ eWoM engagement is influenced by the level of disconfirmation and satisfaction. The logistic regression method was used to analyze 221 survey returns collected from buyers of online tourism products. The results show that low satisfaction and high satisfaction have opposite effects on the buyers’ eWoM engagement. There is no such contingency on the relationship between satisfaction and the contribution of visual content, however. Instead, the results reveal that satisfaction has a positive influence on visual content contribution. Theoretical and practical implications are discussed. |
Keyword | Expectancy Disconfirmation Theory Electronic Word-of-mouth Digital Commerce Marketing |
DOI | 10.15640/jeds.v5n1a2 |
Indexed By | 其他 |
Language | 英語English |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration DEPARTMENT OF ACCOUNTING AND INFORMATION MANAGEMENT |
Corresponding Author | Tang, Heng |
Affiliation | 1.Assistant Professor, Faculty of Business Administration, University of Macau. 2.Auditor, Price water house Coopers. 3.Senior Instructor, Faculty of Business Administration, University of Macau. |
First Author Affilication | Faculty of Business Administration |
Corresponding Author Affilication | Faculty of Business Administration |
Recommended Citation GB/T 7714 | Tang, Heng,Lin, Xiao Jing,Pun, Philip,et al. Why Do Online Buyers Engage in Electronic Word-of-mouth? An Expectancy Disconfirmation Perspective[J]. Journal of Management Information System & E-commerce, 2017, 4(1), 12-25. |
APA | Tang, Heng., Lin, Xiao Jing., Pun, Philip., & Wu, Simon Iok Kuan (2017). Why Do Online Buyers Engage in Electronic Word-of-mouth? An Expectancy Disconfirmation Perspective. Journal of Management Information System & E-commerce, 4(1), 12-25. |
MLA | Tang, Heng,et al."Why Do Online Buyers Engage in Electronic Word-of-mouth? An Expectancy Disconfirmation Perspective".Journal of Management Information System & E-commerce 4.1(2017):12-25. |
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