Residential College | false |
Status | 已發表Published |
A two-path model on the effects of positivity and empathy reflected by online reviews: a choice mechanism perspective | |
Xuehua Wang1; Cheris W.C. Chow2; Zhilin Yang3 | |
2012 | |
Source Publication | International Journal of Internet Marketing and Advertising |
ABS Journal Level | 1 |
Volume | 7Issue:3Pages:260-277 |
Abstract | This research uses the three choice mechanisms, i.e., cognitive, normative, and affective processes, to examine the impacts of two interrelated aspects regarding online reviews, i.e., positivity of online reviews and empathy reflected by online reviews, on online purchase intentions through two studies. Results reveal that positivity of online reviews is more strongly related to both cognitive and normative processing, whereas empathy reflected in response to searchers' problems is found to influence consumers' affective decision making, thus leading to the development of a two-path model regarding the psychological mechanisms about online reviews. Theoretical and managerial implications are discussed. |
Keyword | Cognitive Processes Purchase Intentions Positivity Virtual Reviews Choice Mechanisms Cognitive Processing Normative Processing Searcher Problems Decision Making Two-path Models Psychological Mechanisms Psychology Theoretical Implications Managerial Implications Online Shopping Virtual Shopping E-shopping Electronic Shopping Internet Marketing Advertising World Wide Web Normative Processes Affective Processes Online Product Reviews Empathy |
DOI | 10.1504/IJIMA.2012.047426 |
Language | 英語English |
Scopus ID | 2-s2.0-84862858809 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
Affiliation | 1.Department of Marketing, School of International Business Administration, Shanghai University of Finance and Economics, 777 Guoding Road, Yangpu District, Shanghai, 200433, China 2.Department of Management and Marketing, Faculty of Business Administration, University of Macau, Av. Padre Tomas Pereira, Taipa, Macau 3.Department of Marketing, City University of Hong Kong, 83 Tat Chee Avenue, Kowloon, Hong Kong |
Recommended Citation GB/T 7714 | Xuehua Wang,Cheris W.C. Chow,Zhilin Yang. A two-path model on the effects of positivity and empathy reflected by online reviews: a choice mechanism perspective[J]. International Journal of Internet Marketing and Advertising, 2012, 7(3), 260-277. |
APA | Xuehua Wang., Cheris W.C. Chow., & Zhilin Yang (2012). A two-path model on the effects of positivity and empathy reflected by online reviews: a choice mechanism perspective. International Journal of Internet Marketing and Advertising, 7(3), 260-277. |
MLA | Xuehua Wang,et al."A two-path model on the effects of positivity and empathy reflected by online reviews: a choice mechanism perspective".International Journal of Internet Marketing and Advertising 7.3(2012):260-277. |
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