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A two-path model on the effects of positivity and empathy reflected by online reviews: a choice mechanism perspective
Xuehua Wang1; Cheris W.C. Chow2; Zhilin Yang3
2012
Source PublicationInternational Journal of Internet Marketing and Advertising
ABS Journal Level1
Volume7Issue:3Pages:260-277
Abstract

This research uses the three choice mechanisms, i.e., cognitive, normative, and affective processes, to examine the impacts of two interrelated aspects regarding online reviews, i.e., positivity of online reviews and empathy reflected by online reviews, on online purchase intentions through two studies. Results reveal that positivity of online reviews is more strongly related to both cognitive and normative processing, whereas empathy reflected in response to searchers' problems is found to influence consumers' affective decision making, thus leading to the development of a two-path model regarding the psychological mechanisms about online reviews. Theoretical and managerial implications are discussed.

KeywordCognitive Processes Purchase Intentions Positivity Virtual Reviews Choice Mechanisms Cognitive Processing Normative Processing Searcher Problems Decision Making Two-path Models Psychological Mechanisms Psychology Theoretical Implications Managerial Implications Online Shopping Virtual Shopping E-shopping Electronic Shopping Internet Marketing Advertising World Wide Web Normative Processes Affective Processes Online Product Reviews Empathy
DOI10.1504/IJIMA.2012.047426
Language英語English
Scopus ID2-s2.0-84862858809
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Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Affiliation1.Department of Marketing, School of International Business Administration, Shanghai University of Finance and Economics, 777 Guoding Road, Yangpu District, Shanghai, 200433, China
2.Department of Management and Marketing, Faculty of Business Administration, University of Macau, Av. Padre Tomas Pereira, Taipa, Macau
3.Department of Marketing, City University of Hong Kong, 83 Tat Chee Avenue, Kowloon, Hong Kong
Recommended Citation
GB/T 7714
Xuehua Wang,Cheris W.C. Chow,Zhilin Yang. A two-path model on the effects of positivity and empathy reflected by online reviews: a choice mechanism perspective[J]. International Journal of Internet Marketing and Advertising, 2012, 7(3), 260-277.
APA Xuehua Wang., Cheris W.C. Chow., & Zhilin Yang (2012). A two-path model on the effects of positivity and empathy reflected by online reviews: a choice mechanism perspective. International Journal of Internet Marketing and Advertising, 7(3), 260-277.
MLA Xuehua Wang,et al."A two-path model on the effects of positivity and empathy reflected by online reviews: a choice mechanism perspective".International Journal of Internet Marketing and Advertising 7.3(2012):260-277.
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