Microfinance products and service quality in financial and quasi-financial institutions in China

doi:10.1002/jsc.2008

UM > Faculty of Business Administration

Residential College	false
Status	已發表Published
	Microfinance products and service quality in financial and quasi-financial institutions in China
	Chan, Sow Hup Joanne1 ; Jason Jianxiong Lin 2
	2015
Source Publication	Strategic Change
ABS Journal Level	2
ISSN	1086-1718
Volume	24 Issue:3 Pages:267-284
Other Abstract	‘Mystery shopping’ can be a useful diagnostic tool for banking regulators to monitor whether financial and quasi‐financial institutions are operating within the legal regulatory framework, while microfinance service providers can use it to develop innovative yet attractively priced financial products and services.
DOI	10.1002/jsc.2008
Indexed By	SSCI
Language	英語English
WOS Research Area	Business & Economics
WOS Subject	Business, Finance
WOS ID	WOS:000218229200004
Scopus ID	2-s2.0-84942252284
Fulltext Access	View Full-Text via DOI View Full-Text via Web of Science
Citation statistics
Document Type	Journal article
Collection	Faculty of Business Administration DEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding Author	Chan, Sow Hup Joanne
Affiliation	1.Faculty of Business Administration , University of Macau , Macau , China 2.Tongshang Rural Commercial Bank, Huainan, Peoples R China
First Author Affilication	Faculty of Business Administration
Corresponding Author Affilication	Faculty of Business Administration
Recommended Citation GB/T 7714	Chan, Sow Hup Joanne,Jason Jianxiong Lin. Microfinance products and service quality in financial and quasi-financial institutions in China[J]. Strategic Change, 2015, 24(3), 267-284.
APA	Chan, Sow Hup Joanne., & Jason Jianxiong Lin (2015). Microfinance products and service quality in financial and quasi-financial institutions in China. Strategic Change, 24(3), 267-284.
MLA	Chan, Sow Hup Joanne,et al."Microfinance products and service quality in financial and quasi-financial institutions in China".Strategic Change 24.3(2015):267-284.

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