Residential College | false |
Status | 已發表Published |
How Can a Destination Better Manage Its Offering to Visitors? Observing Visitor Experiences via Online Reviews | |
Hany Kim1; Hyo Jae Joun2; Yeongbae Choe3; Ashley Schroeder4 | |
2019 | |
Source Publication | SUSTAINABILITY |
ISSN | 2071-1050 |
Volume | 11Issue:17 |
Abstract | Destinations are competing every day to attract more tourists and increase tourism receipts. In order to maintain tourists’ interests in the destination and expect sustainable income from tourism, understanding tourists’ perceptions of the destination is a critical task for destination managers. Tourists’ continuous visitation can be ensured when destinations are perceived to be positive and attractive. Therefore, this study examines destination attributes that are fundamental elements of the destination and tourists’ experiences. More specifically, this study investigates the destination attributes that are perceived to be positive by tourists using online reviews. Online reviews were analyzed with content analysis techniques and the quantified content was statically compared with the star rating provided by tourists. In addition, the influence of destination attributes on other conation dimensions-attitude and behavior-was analyzed. Destination attributes that have an influence on the star rating showed similar results to the attitude. However, behavior dimensions only had a significant influence for tour guides’ quality of the destination. |
Keyword | Destination o Ering Destination Attribute Visitor Experience Online Review Micro-scale Destination Local Attraction Ucg Economic Sustainability |
DOI | 10.3390/su11174660 |
Indexed By | SCIE ; SSCI |
Language | 英語English |
WOS Research Area | Science & Technology - Other Topics ; Environmental Sciences & Ecology |
WOS Subject | Green & Sustainable Science & Technology ; Environmental Sciences ; Environmental Studies |
WOS ID | WOS:000486877700148 |
Scopus ID | 2-s2.0-85071990429 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Yeongbae Choe |
Affiliation | 1.Department of Tourism and Convention, Pusan National University, Busan 46241, Korea 2.Korea Culture & Tourism Institute, Seoul 07511, Korea 3.Department of Integrated Resort and Tourism Management, University of Macau, Macao 999078, China 4.Department of Recreation, Park, and Tourism Management, Pennsylvania State University, State College, PA 16802, USA |
Corresponding Author Affilication | University of Macau |
Recommended Citation GB/T 7714 | Hany Kim,Hyo Jae Joun,Yeongbae Choe,et al. How Can a Destination Better Manage Its Offering to Visitors? Observing Visitor Experiences via Online Reviews[J]. SUSTAINABILITY, 2019, 11(17). |
APA | Hany Kim., Hyo Jae Joun., Yeongbae Choe., & Ashley Schroeder (2019). How Can a Destination Better Manage Its Offering to Visitors? Observing Visitor Experiences via Online Reviews. SUSTAINABILITY, 11(17). |
MLA | Hany Kim,et al."How Can a Destination Better Manage Its Offering to Visitors? Observing Visitor Experiences via Online Reviews".SUSTAINABILITY 11.17(2019). |
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