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Understanding consumer animosity in an international crisis: nature, antecedents, and consequences
Siew Meng Leong1; Joseph A Cote2; Swee Hoon Ang1; Soo Jiuan Tan1; Kwon Jung3; Ah Keng Kau1; Chanthika Pornpitakpan4
2008
Source PublicationJournal of International Business Studies
ABS Journal Level4*
ISSN0047-2506
Volume39Issue:6Pages:996-1009
Abstract

The nature, antecedents, and consequences of consumer animosity during the 1997 Asian economic crisis are investigated, based on a large-scale survey of 2000 adult consumers representative of five affected nations (Indonesia, Malaysia, Singapore, South Korea, and Thailand). An animosity model was developed and tested with the US and Japan as target countries. As predicted, stable and situational animosity reduced willingness to buy products from a perceived hostile national entity. Affective evaluations and cognitive judgments were negatively influenced by situational animosity but not by stable animosity. As expected, situational animosity was increased by external attribution, perceived external control, and stable animosity. Implications of these findings are discussed, and directions for future research suggested.

KeywordAnimosity Asia Crisis International Marketing
DOI10.1057/palgrave.jibs.8400392
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaBusiness & Economics
WOS SubjectBusiness ; Management
WOS IDWOS:000258457700005
PublisherPALGRAVE MACMILLAN LTD, BRUNEL RD BLDG, HOUNDMILLS, BASINGSTOKE RG21 6XS, HANTS, ENGLAND
The Source to ArticleScopus
Scopus ID2-s2.0-49949102800
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
Corresponding AuthorSiew Meng Leong
Affiliation1.Department of Marketing, NUS Business School, National University of Singapore, Singapore, Republic of Singapore
2.Washington State University, Vancouver, USA
3.KDI School of Public Policy and Management, Korea
4.Faculty of Business Administration, University of Macau, China
Recommended Citation
GB/T 7714
Siew Meng Leong,Joseph A Cote,Swee Hoon Ang,et al. Understanding consumer animosity in an international crisis: nature, antecedents, and consequences[J]. Journal of International Business Studies, 2008, 39(6), 996-1009.
APA Siew Meng Leong., Joseph A Cote., Swee Hoon Ang., Soo Jiuan Tan., Kwon Jung., Ah Keng Kau., & Chanthika Pornpitakpan (2008). Understanding consumer animosity in an international crisis: nature, antecedents, and consequences. Journal of International Business Studies, 39(6), 996-1009.
MLA Siew Meng Leong,et al."Understanding consumer animosity in an international crisis: nature, antecedents, and consequences".Journal of International Business Studies 39.6(2008):996-1009.
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