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Multiaspect-based opinion classification model for tourist reviews
Muhammad Afzaal1; Muhammad Usman1; Alvis C.M. Fong2; Simon Fong3
2019-01-31
Source PublicationExpert Systems
ABS Journal Level2
ISSN0266-4720
Volume36Issue:2
Abstract

Tourist reviews on social media websites reflect the tourist's opinions concerning various aspects of a tourist place or service (e.g., “comfortable room” and “terrible service” in hotel reviews). Extracting these aspects from reviews is a challenging task in opinion mining. Therefore, aspect-based opinion mining has emerged as a new area of social review mining. Existing approaches in this area focus on extracting explicit aspects and classification of opinions around these aspects. However, the implicit and coreferential aspects during aspect extraction are often neglected, and the classification of multiaspect opinions is relatively less emphasized in prior art. In this paper, we propose a model, namely, “enhanced multiaspect-based opinion classification” that addresses existing challenges by automatically extracting both explicit and implicit aspects and classifying the multiaspect opinions. In this model, first, a probabilistic co-occurrence-based method is proposed that utilizes the co-occurrence between aspects and sentiment words to identify the coreferential aspects and merge them into groups. Second, an implicit aspect extraction method is proposed that associates the sentiment words with suitable aspects to build an aspect-sentiment hierarchy. Third, a multiaspect opinion classification approach is proposed that employs multilabel classification algorithms to classify opinions into different polarity classes. The effectiveness of the proposed model is evaluated by conducting experiments on benchmark and real-world datasets. The experimental results revealed the supremacy of multilabel classifiers by achieving 90% accuracy per label on classification when extracting 87% domain-relevant aspects. A state-of-the-art performance comparison is conducted that also verifies the advantages of the proposed model.

KeywordData Mining Machine Learning Multiaspect-based Opinion Mining Multilabel Classification
DOI10.1111/exsy.12371
URLView the original
Indexed BySCIE
Language英語English
WOS Research AreaComputer Science
WOS SubjectComputer Science, Artificial Intelligence ; Computer Science, Theory & Methods
WOS IDWOS:000467641900015
PublisherWILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ USA
Scopus ID2-s2.0-85060881643
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Document TypeJournal article
CollectionDEPARTMENT OF COMPUTER AND INFORMATION SCIENCE
Corresponding AuthorMuhammad Usman
Affiliation1.Department of Computer Science,Shaheed Zulfikar Ali Bhutto Institute of Science and Technology,Islamabad,Pakistan
2.Department of Computer Science,Western Michigan University,Kalamazoo,United States
3.Department of Computer and Information Science,University of Macau,Taipa,Macao
Recommended Citation
GB/T 7714
Muhammad Afzaal,Muhammad Usman,Alvis C.M. Fong,et al. Multiaspect-based opinion classification model for tourist reviews[J]. Expert Systems, 2019, 36(2).
APA Muhammad Afzaal., Muhammad Usman., Alvis C.M. Fong., & Simon Fong (2019). Multiaspect-based opinion classification model for tourist reviews. Expert Systems, 36(2).
MLA Muhammad Afzaal,et al."Multiaspect-based opinion classification model for tourist reviews".Expert Systems 36.2(2019).
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