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A study of human resources recruitment, selection, and retention issues in the hospitality and tourism industry in macau
Sow H.C.; Oi M.K.
2011
Source PublicationJournal of Human Resources in Hospitality and Tourism
ABS Journal Level1
ISSN15332845
Volume10Issue:4Pages:421
Abstract

Through this study the authors examine hiring managers' attitudes regarding selection methods, vital skills sought in new employees, and why their employees quit. Completed questionnaires were collected from 135 employers. Applicants' resumes and interviews are the most frequently used selection methods. Consistent with literature, human relation skills are the most important skills employers seek. A major reason for employee turnover is due to salary. The findings suggest the need for discussion on creative human resource approaches and a program to increase employee commitment. Implications for management are included. © Taylor & Francis Group, LLC.

KeywordAssessment Communications Skills Macau Retention Turnover
DOI10.1080/15332845.2011.588579
URLView the original
Language英語English
The Source to ArticleScopus
Scopus ID2-s2.0-80052687941
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
AffiliationFaculty of Business Administration, University of Macau, Macau SAR, China
First Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Sow H.C.,Oi M.K.. A study of human resources recruitment, selection, and retention issues in the hospitality and tourism industry in macau[J]. Journal of Human Resources in Hospitality and Tourism, 2011, 10(4), 421.
APA Sow H.C.., & Oi M.K. (2011). A study of human resources recruitment, selection, and retention issues in the hospitality and tourism industry in macau. Journal of Human Resources in Hospitality and Tourism, 10(4), 421.
MLA Sow H.C.,et al."A study of human resources recruitment, selection, and retention issues in the hospitality and tourism industry in macau".Journal of Human Resources in Hospitality and Tourism 10.4(2011):421.
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