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Topic modelling for theme park online reviews: analysis of Disneyland
Luo, Jian Ming1; Vu, Huy Quan2; Li, Gang3,4; Law, Rob5
2020-02-12
Source PublicationJournal of Travel and Tourism Marketing
ABS Journal Level2
ISSN1054-8408
Volume37Issue:2Pages:272-285
Abstract

This study introduces topic modelling into the analysis of theme park online reviews to determine visitor behaviour and experiences. An exploratory analysis involving major Disneyland theme parks is presented using a large-scale review data set. A comprehensive list of the topics discussed by visitors when visiting Disneyland theme parks is constructed. Insights into the interests and concerns of various visitor groups across theme parks are revealed. The proposed approach and findings are beneficial to support theme park managers in understanding visitors’ perception, through which effective marketing and improvement plans can be developed to attract and retain future customers.

KeywordDisneyland Latent Dirichlet Allocation Theme Park Topic Modelling Tripadvisor
DOI10.1080/10548408.2020.1740138
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000522792000001
Scopus ID2-s2.0-85082757588
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Citation statistics
Document TypeJournal article
CollectionASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorLi, Gang
Affiliation1.Faculty of International Tourism and Management, City University of Macau, Macao, Macao
2.Department of Information Systems and Business Analytics, Deakin University, Melbourne, Australia
3.School of Information Technology, Deakin University, Melbourne, Australia
4.Xinjiang Technical Institute of Physics and Chemistry, Chinese Academy of Sciences, Xinjiang, China
5.School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Luo, Jian Ming,Vu, Huy Quan,Li, Gang,et al. Topic modelling for theme park online reviews: analysis of Disneyland[J]. Journal of Travel and Tourism Marketing, 2020, 37(2), 272-285.
APA Luo, Jian Ming., Vu, Huy Quan., Li, Gang., & Law, Rob (2020). Topic modelling for theme park online reviews: analysis of Disneyland. Journal of Travel and Tourism Marketing, 37(2), 272-285.
MLA Luo, Jian Ming,et al."Topic modelling for theme park online reviews: analysis of Disneyland".Journal of Travel and Tourism Marketing 37.2(2020):272-285.
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