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Employee preferences for industry retention strategies: The case of Macau’s “Golden Nest Eggs”
King, Brian1; Tang, Candy Mei Fung2
2018-01-30
Source PublicationInternational Journal of Hospitality and Tourism Administration
ABS Journal Level1
ISSN1525-6480
Volume21Issue:2Pages:115-140
Abstract

High employee turnover is a continuing challenge for hospitality and tourism, notably in the tightly regulated labor market of Macau where hotel room capacity is expanding rapidly. To promote staff retention during this period of supply-led business growth, all of Macau’s major casino operators have adopted “Golden Nest Egg” employee retention programs. This study investigates how employees view such schemes and whether they influence intentions to stay, with particular reference to gender and to organizational culture (Chinese or international). The findings offer an empirical basis to guide casino operators in formulating and refining retention strategies. The article contributes to scholarship by exploring employee receptiveness to the merits of different inducements, notably training and development provision or financial benefits.

KeywordCasino Hospitality And Tourism Labor Turnover Staff Retention
DOI10.1080/15256480.2018.1429343
URLView the original
Indexed ByESCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000530039100001
Scopus ID2-s2.0-85041236148
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
Corresponding AuthorKing, Brian
Affiliation1.School of Hotel & Tourism Management, Hong Kong Polytechnic University, Hong Kong
2.Faculty of Business and Administration, University of Macau, Macao
Recommended Citation
GB/T 7714
King, Brian,Tang, Candy Mei Fung. Employee preferences for industry retention strategies: The case of Macau’s “Golden Nest Eggs”[J]. International Journal of Hospitality and Tourism Administration, 2018, 21(2), 115-140.
APA King, Brian., & Tang, Candy Mei Fung (2018). Employee preferences for industry retention strategies: The case of Macau’s “Golden Nest Eggs”. International Journal of Hospitality and Tourism Administration, 21(2), 115-140.
MLA King, Brian,et al."Employee preferences for industry retention strategies: The case of Macau’s “Golden Nest Eggs”".International Journal of Hospitality and Tourism Administration 21.2(2018):115-140.
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