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Factors that affect the levels of tourists' satisfaction and loyalty towards food festivals: A case study of Macau
Yim King Penny Wan1; Chan S.H.J.2
2013
Source PublicationInternational Journal of Tourism Research
ABS Journal Level2
ISSN1099-2340
Volume15Issue:3Pages:226-240
Abstract

The present study investigates the factors that affect tourists' satisfaction towards food festivals and explores whether tourists intend to revisit and/or recommend food festivals to others. Based on personal interviews with 40 study subjects, eight factors that affect their satisfaction levels were identified: location and accessibility, food, venue facility, environment/ambiance, service, entertainment, timing and festival size. The majority of tourists were satisfied with the Macau Food Festival and intended to revisit and recommend it to others. The presented findings have practical implications for food festival organizers to further attract food tourists.

KeywordFactors And Attributes Food Festival Loyalty Tourist Satisfaction Event Management
DOI10.1002/jtr.1863
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000318049600002
PublisherWILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ
The Source to ArticleScopus
Scopus ID2-s2.0-84876728795
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionUniversity of Macau
Corresponding AuthorYim King Penny Wan
Affiliation1.Hospitality and Gaming Management, Faculty of Business Administration, University of Macau, Av. Padre Tomás Pereira Taipa, Macau, China
2.Department of Management and Marketing, Faculty of Business Administration, University of Macau, Av. Padre Tomás Pereira Taipa, Macau, China
First Author AffilicationFaculty of Business Administration
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Yim King Penny Wan,Chan S.H.J.. Factors that affect the levels of tourists' satisfaction and loyalty towards food festivals: A case study of Macau[J]. International Journal of Tourism Research, 2013, 15(3), 226-240.
APA Yim King Penny Wan., & Chan S.H.J. (2013). Factors that affect the levels of tourists' satisfaction and loyalty towards food festivals: A case study of Macau. International Journal of Tourism Research, 15(3), 226-240.
MLA Yim King Penny Wan,et al."Factors that affect the levels of tourists' satisfaction and loyalty towards food festivals: A case study of Macau".International Journal of Tourism Research 15.3(2013):226-240.
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