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How to promote user purchase in metaverse? A systematic literature review on consumer behavior research and virtual commerce application design
Shen, Bingqing1; Tan, Weiming2; Guo, Jingzhi2; Zhao, Linshuang3; Qin, Peng2
2021-11-23
Source PublicationApplied Sciences (Switzerland)
ISSN2076-3417
Volume11Issue:23Pages:11087
Abstract

Virtual commerce applies immersive technology such as augmented reality and virtual reality into e-commerce to shift consumer perception from 2D product catalogs to 3D immersive virtual spaces. In virtual commerce, the alignment of application design paradigms and the factors influencing consumer behavior is paramount to promote purchase of products and services. The question of their relation needs to be answered, together with the possible improvement of application design. This paper used a systematic literature review approach to synthesize research on virtual commerce from both application design and consumer behavior research, considering the promotion of purchase in virtual commerce settings. Throughout the review, influential factors to purchase and preeminent design artifacts were identified. Then, the research gaps were discovered by mapping the design artifacts to the influential factors, which can inspire future research opportunities on the synergy of these two research directions. Moreover, the evolution of virtual commerce research along with multiple directions were discussed, including the suggestion of meta-commerce as a future trend.

KeywordApplication Design Consumer Behavior Immersive Technology Metaverse Virtual Commerce
DOI10.3390/app112311087
URLView the original
Indexed BySCIE ; SSCI
Language英語English
WOS Research AreaChemistry ; Engineering ; Materials Science ; Physics
WOS SubjectChemistry, Multidisciplinary ; Engineering, Multidisciplinary ; Materials Science, Multidisciplinary ; Physics, Applied
WOS IDWOS:000734598600001
Scopus ID2-s2.0-85120003661
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Citation statistics
Document TypeJournal article
CollectionFaculty of Science and Technology
DEPARTMENT OF COMPUTER AND INFORMATION SCIENCE
Affiliation1.School of Software, Shanghai Jiao Tong University, Shanghai, 200240, China
2.Faculty of Science and Technology, University of Macau, 999078, Macao
3.Department of Civil and Environmental Engineering, College of Engineering, Shantou University, Shantou, 515063, China
Recommended Citation
GB/T 7714
Shen, Bingqing,Tan, Weiming,Guo, Jingzhi,et al. How to promote user purchase in metaverse? A systematic literature review on consumer behavior research and virtual commerce application design[J]. Applied Sciences (Switzerland), 2021, 11(23), 11087.
APA Shen, Bingqing., Tan, Weiming., Guo, Jingzhi., Zhao, Linshuang., & Qin, Peng (2021). How to promote user purchase in metaverse? A systematic literature review on consumer behavior research and virtual commerce application design. Applied Sciences (Switzerland), 11(23), 11087.
MLA Shen, Bingqing,et al."How to promote user purchase in metaverse? A systematic literature review on consumer behavior research and virtual commerce application design".Applied Sciences (Switzerland) 11.23(2021):11087.
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