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Motivation behind review provision in online travel communities: do hometowner contributions matter?
Liang, Sai1; Ye, Qiang2; Zhang, Xiaoxia3; Law, Rob4,5; Gong, Caiyan2
2022-04-04
Source PublicationInternational Journal of Contemporary Hospitality Management
ABS Journal Level3
ISSN0959-6119
Volume34Issue:5Pages:1692-1716
Abstract

Purpose: Online reviews have become increasingly important and numerous studies have noted the effect of social factors on the review provision of users. The purpose of this study is to investigate how hometowner contributions, which are defined as prior reviews posted by users from the same city, affect the quality of reviews by focal users. Design/methodology/approach: Based on the theories of competitive altruism, pure altruism and reciprocity, as well as several social influence theories, a conceptual framework is constructed to explain user contribution behavior. In addition, empirical models are established based on 831,737 reviews of 919 hotels on Tripadvisor. Findings: The quality of reviews by hometowners can significantly motivate subsequent users to contribute high-quality reviews. This positive effect is stronger than the effect of previous contributions by non-hometowners. The effect of hometowner contribution is amplified in users with limited review-posting experience and/or in those from countries with a considerable cultural distance from the target destination. Research limitations/implications: This study provides the hospitality literature with new insights into the effect of social factors on the review provision of users in the context of online hotel review websites. The results also present numerous practical implications for online travel communities. Originality/value: This study is an early attempt to analyze the effect of prior hometowner contributions on the subsequent contribution decisions of focal users. Thus, this study provides a satisfactory starting point for determining whether the review provision of focal users can be affected differently by prior contributions from their peers from different categories.

KeywordHometowner Contribution Online Review Online Travel Community Public Goods Review Quality
DOI10.1108/IJCHM-08-2021-0980
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics ; Business & Economics
WOS SubjectHospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:000753387100001
Scopus ID2-s2.0-85127596473
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Document TypeJournal article
CollectionASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorGong, Caiyan
Affiliation1.College of Tourism and Service Management, Nankai University, Tianjin, China
2.School of Management, Harbin Institute of Technology, Harbin, China
3.College of Management and Economics, Tianjin University, Tianjin, China
4.Asia-Pacific Academy of Economics and Management, University of Macau, Macau SAR, China
5.Department of Integrated Resort and Tourism Management Faculty of Business Administration, University of Macau, Macau SAR, China
Recommended Citation
GB/T 7714
Liang, Sai,Ye, Qiang,Zhang, Xiaoxia,et al. Motivation behind review provision in online travel communities: do hometowner contributions matter?[J]. International Journal of Contemporary Hospitality Management, 2022, 34(5), 1692-1716.
APA Liang, Sai., Ye, Qiang., Zhang, Xiaoxia., Law, Rob., & Gong, Caiyan (2022). Motivation behind review provision in online travel communities: do hometowner contributions matter?. International Journal of Contemporary Hospitality Management, 34(5), 1692-1716.
MLA Liang, Sai,et al."Motivation behind review provision in online travel communities: do hometowner contributions matter?".International Journal of Contemporary Hospitality Management 34.5(2022):1692-1716.
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