Residential College | false |
Status | 已發表Published |
Motivation behind review provision in online travel communities: do hometowner contributions matter? | |
Liang, Sai1; Ye, Qiang2; Zhang, Xiaoxia3; Law, Rob4,5; Gong, Caiyan2 | |
2022-04-04 | |
Source Publication | International Journal of Contemporary Hospitality Management |
ABS Journal Level | 3 |
ISSN | 0959-6119 |
Volume | 34Issue:5Pages:1692-1716 |
Abstract | Purpose: Online reviews have become increasingly important and numerous studies have noted the effect of social factors on the review provision of users. The purpose of this study is to investigate how hometowner contributions, which are defined as prior reviews posted by users from the same city, affect the quality of reviews by focal users. Design/methodology/approach: Based on the theories of competitive altruism, pure altruism and reciprocity, as well as several social influence theories, a conceptual framework is constructed to explain user contribution behavior. In addition, empirical models are established based on 831,737 reviews of 919 hotels on Tripadvisor. Findings: The quality of reviews by hometowners can significantly motivate subsequent users to contribute high-quality reviews. This positive effect is stronger than the effect of previous contributions by non-hometowners. The effect of hometowner contribution is amplified in users with limited review-posting experience and/or in those from countries with a considerable cultural distance from the target destination. Research limitations/implications: This study provides the hospitality literature with new insights into the effect of social factors on the review provision of users in the context of online hotel review websites. The results also present numerous practical implications for online travel communities. Originality/value: This study is an early attempt to analyze the effect of prior hometowner contributions on the subsequent contribution decisions of focal users. Thus, this study provides a satisfactory starting point for determining whether the review provision of focal users can be affected differently by prior contributions from their peers from different categories. |
Keyword | Hometowner Contribution Online Review Online Travel Community Public Goods Review Quality |
DOI | 10.1108/IJCHM-08-2021-0980 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics ; Business & Economics |
WOS Subject | Hospitality, Leisure, Sport & Tourism ; Management |
WOS ID | WOS:000753387100001 |
Scopus ID | 2-s2.0-85127596473 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT |
Corresponding Author | Gong, Caiyan |
Affiliation | 1.College of Tourism and Service Management, Nankai University, Tianjin, China 2.School of Management, Harbin Institute of Technology, Harbin, China 3.College of Management and Economics, Tianjin University, Tianjin, China 4.Asia-Pacific Academy of Economics and Management, University of Macau, Macau SAR, China 5.Department of Integrated Resort and Tourism Management Faculty of Business Administration, University of Macau, Macau SAR, China |
Recommended Citation GB/T 7714 | Liang, Sai,Ye, Qiang,Zhang, Xiaoxia,et al. Motivation behind review provision in online travel communities: do hometowner contributions matter?[J]. International Journal of Contemporary Hospitality Management, 2022, 34(5), 1692-1716. |
APA | Liang, Sai., Ye, Qiang., Zhang, Xiaoxia., Law, Rob., & Gong, Caiyan (2022). Motivation behind review provision in online travel communities: do hometowner contributions matter?. International Journal of Contemporary Hospitality Management, 34(5), 1692-1716. |
MLA | Liang, Sai,et al."Motivation behind review provision in online travel communities: do hometowner contributions matter?".International Journal of Contemporary Hospitality Management 34.5(2022):1692-1716. |
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