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Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels Journal article
Wang, Xiaoyu, Chen, Mengxi, Wang, Zhiyan, Law, Chun Hung Roberts, Zhang, Mu. Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels[J]. Journal of Hospitality and Tourism Technology, 2024.
Authors:  Wang, Xiaoyu;  Chen, Mengxi;  Wang, Zhiyan;  Law, Chun Hung Roberts;  Zhang, Mu
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:5.3/6.4 | Submit date:2024/10/16
Employee–robot Interaction  Frontline Employee  Hospitality Industry  Service Robot  Technology Affordance  
Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants Journal article
Jiao, Haoyue, Wong, Ip Kin Anthony, Lin, Zhiwei (CJ). Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants[J]. Journal of Hospitality and Tourism Technology, 2024.
Authors:  Jiao, Haoyue;  Wong, Ip Kin Anthony;  Lin, Zhiwei (CJ)
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:5.3/6.4 | Submit date:2024/08/05
Customer Interaction  Customer Voluntary Performance  Service Robot  Smart Restaurant  Social Exchange Theory  
When social media meets destination marketing: the mediating role of attachment to social media influencer Journal article
Zhu,Chris, Fong,Lawrence Hoc Nang, Liu,Christy Ying Ni, Song,Hongmei. When social media meets destination marketing: the mediating role of attachment to social media influencer[J]. Journal of Hospitality and Tourism Technology, 2023, 14(4), 643-657.
Authors:  Zhu,Chris;  Fong,Lawrence Hoc Nang;  Liu,Christy Ying Ni;  Song,Hongmei
Favorite | TC[WOS]:8 TC[Scopus]:9  IF:5.3/6.4 | Submit date:2023/08/03
Existential Authenticity  Object-based Authenticity  Social Media Enjoyment  Social Media Influencer Attachment  Tourist Responses  
Automating tourism online reviews: a neural network based aspect-oriented sentiment classification Journal article
Li, Nao, Yang, Xiaoyu, Wong, Ip Kin Anthony, Law, Rob, Xu, Jing Yang, Zhang, Binru. Automating tourism online reviews: a neural network based aspect-oriented sentiment classification[J]. Journal of Hospitality and Tourism Technology, 2023, 14(1), 1-20.
Authors:  Li, Nao;  Yang, Xiaoyu;  Wong, Ip Kin Anthony;  Law, Rob;  Xu, Jing Yang; et al.
Favorite | TC[WOS]:8 TC[Scopus]:9  IF:5.3/6.4 | Submit date:2023/01/30
Aspects  Big Data  Neural Network  Online Reviews  Sentiment Classification  
Hindrances to smart tourism development Journal article
Sun, Sunny, Ye, Huiyue, Law, Rob, Hsu, Alex Yang Chan. Hindrances to smart tourism development[J]. Journal of Hospitality and Tourism Technology, 2022, 13(4), 763-778.
Authors:  Sun, Sunny;  Ye, Huiyue;  Law, Rob;  Hsu, Alex Yang Chan
Favorite | TC[WOS]:11 TC[Scopus]:12  IF:5.3/6.4 | Submit date:2022/08/02
Development  Hindrance  Hong Kong  Smart Tourism