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Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels
Journal article
Wang, Xiaoyu, Chen, Mengxi, Wang, Zhiyan, Law, Chun Hung Roberts, Zhang, Mu. Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels[J]. Journal of Hospitality and Tourism Technology, 2024.
Authors:
Wang, Xiaoyu
;
Chen, Mengxi
;
Wang, Zhiyan
;
Law, Chun Hung Roberts
;
Zhang, Mu
Favorite
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TC[WOS]:
0
TC[Scopus]:
0
IF:
5.3
/
6.4
|
Submit date:2024/10/16
Employee–robot Interaction
Frontline Employee
Hospitality Industry
Service Robot
Technology Affordance
Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants
Journal article
Jiao, Haoyue, Wong, Ip Kin Anthony, Lin, Zhiwei (CJ). Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants[J]. Journal of Hospitality and Tourism Technology, 2024.
Authors:
Jiao, Haoyue
;
Wong, Ip Kin Anthony
;
Lin, Zhiwei (CJ)
Favorite
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TC[WOS]:
0
TC[Scopus]:
0
IF:
5.3
/
6.4
|
Submit date:2024/08/05
Customer Interaction
Customer Voluntary Performance
Service Robot
Smart Restaurant
Social Exchange Theory
When social media meets destination marketing: the mediating role of attachment to social media influencer
Journal article
Zhu,Chris, Fong,Lawrence Hoc Nang, Liu,Christy Ying Ni, Song,Hongmei. When social media meets destination marketing: the mediating role of attachment to social media influencer[J]. Journal of Hospitality and Tourism Technology, 2023, 14(4), 643-657.
Authors:
Zhu,Chris
;
Fong,Lawrence Hoc Nang
;
Liu,Christy Ying Ni
;
Song,Hongmei
Favorite
|
TC[WOS]:
8
TC[Scopus]:
9
IF:
5.3
/
6.4
|
Submit date:2023/08/03
Existential Authenticity
Object-based Authenticity
Social Media Enjoyment
Social Media Influencer Attachment
Tourist Responses
Automating tourism online reviews: a neural network based aspect-oriented sentiment classification
Journal article
Li, Nao, Yang, Xiaoyu, Wong, Ip Kin Anthony, Law, Rob, Xu, Jing Yang, Zhang, Binru. Automating tourism online reviews: a neural network based aspect-oriented sentiment classification[J]. Journal of Hospitality and Tourism Technology, 2023, 14(1), 1-20.
Authors:
Li, Nao
;
Yang, Xiaoyu
;
Wong, Ip Kin Anthony
;
Law, Rob
;
Xu, Jing Yang
; et al.
Favorite
|
TC[WOS]:
8
TC[Scopus]:
9
IF:
5.3
/
6.4
|
Submit date:2023/01/30
Aspects
Big Data
Neural Network
Online Reviews
Sentiment Classification
Hindrances to smart tourism development
Journal article
Sun, Sunny, Ye, Huiyue, Law, Rob, Hsu, Alex Yang Chan. Hindrances to smart tourism development[J]. Journal of Hospitality and Tourism Technology, 2022, 13(4), 763-778.
Authors:
Sun, Sunny
;
Ye, Huiyue
;
Law, Rob
;
Hsu, Alex Yang Chan
Favorite
|
TC[WOS]:
11
TC[Scopus]:
12
IF:
5.3
/
6.4
|
Submit date:2022/08/02
Development
Hindrance
Hong Kong
Smart Tourism