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2025 [1]
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Riding on uncertainty: Leveraging human agents and service robots during service delivery
Journal article
Chan, Janelle, Chan, Irene Cheng Chu, Lam, L. W., Law, Rob. Riding on uncertainty: Leveraging human agents and service robots during service delivery[J]. International Journal of Hospitality Management, 2025, 125, 104000.
Authors:
Chan, Janelle
;
Chan, Irene Cheng Chu
;
Lam, L. W.
;
Law, Rob
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TC[WOS]:
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TC[Scopus]:
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IF:
9.9
/
10.3
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Submit date：2025/01/22
Service Robot
Service Encounter
Service Uncertainty
Customer Inquiries
