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Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry? Journal article
Hwang, Jinsoo, Choe, Ja Young, Joo, Kyu Hyeon, Kim, Jinkyung Jenny. Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry?[J]. Technology Analysis and Strategic Management, 2024.
Authors:  Hwang, Jinsoo;  Choe, Ja Young;  Joo, Kyu Hyeon;  Kim, Jinkyung Jenny
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:2.9/3.5 | Submit date：2024/10/10
Robot Service  Servqual  Brand Relationship Quality (Brq)  Brand Loyalty  
Perceived risks from drone food delivery services before and after COVID-19 Journal article
Ja Young (Jacey) Choe,, Jinkyung Jenny Kim,, Jinsoo Hwang. Perceived risks from drone food delivery services before and after COVID-19[J]. International Journal of Contemporary Hospitality Management, 2021, 33(4), 1276-1296.
Authors:  Ja Young (Jacey) Choe,;  Jinkyung Jenny Kim,;  Jinsoo Hwang
Favorite | TC[WOS]:87 TC[Scopus]:90  IF:9.1/8.9 | Submit date：2022/05/13
Intentions To Use  Covid-19  Perceived Risk  Image  Dfds