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Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
Kuok, Kim Oi Mei, Chan, Sow Hup Joanne, Kou, Hera Kit Wa, Kong, Siew Huat, Mac, Lancy Vai Iun. Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting[J]. The Learning Organization, 2022, 29(5), 548-566.
Authors:  Kuok, Kim Oi Mei;  Chan, Sow Hup Joanne;  Kou, Hera Kit Wa;  Kong, Siew Huat;  Mac, Lancy Vai Iun
Microsoft Word | Favorite | TC[WOS]:7 TC[Scopus]:12  IF:2.6/2.5 | Submit date：2022/08/29
Customer Incivility  Surface Acting  Emotional Exhaustion  Organizational Commitment  Work–family Conflict  Civil Servants