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Artificial intelligence as a boundary-crossing object for employee engagement and performance Journal article
Prentice,Catherine, Wong,Ip Kin Anthony, Lin,Zhiwei (CJ). Artificial intelligence as a boundary-crossing object for employee engagement and performance[J]. Journal of Retailing and Consumer Services, 2023, 73, 103376.
Authors:  Prentice,Catherine;  Wong,Ip Kin Anthony;  Lin,Zhiwei (CJ)
Favorite | TC[WOS]:14 TC[Scopus]:19  IF:11.0/11.2 | Submit date：2023/08/03
Artificial Intelligence  Employee Engagement  Employee Performance  Service Research  
Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity Journal article
Ou, Juanjuan, Wong, Ip Kin Anthony, Prentice, Catherine, Liu, Matthew Tingchi. Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity[J]. Journal of Hospitality and Tourism Research, 2020, 44(2), 377-402.
Authors:  Ou, Juanjuan;  Wong, Ip Kin Anthony;  Prentice, Catherine;  Liu, Matthew Tingchi
Favorite | TC[WOS]:42 TC[Scopus]:51  IF:4.4/5.0 | Submit date：2021/12/06
Brand Equity  Casino  Customer Engagement  Impulsive Behavior  Loyalty  Service Environment  
Uncovering the service profit chain in the casino industry Journal article
Catherine Prentice, IpKin Anthony Wong, Desmond Lam. Uncovering the service profit chain in the casino industry[J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017, 29(11), 2826-2846.
Authors:  Catherine Prentice;  IpKin Anthony Wong;  Desmond Lam
Favorite | TC[WOS]:15 TC[Scopus]:17  IF:9.1/8.9 | Submit date：2018/10/30
Marketing  Management  Literature Review  Tourism And Hospitality  Service Profit Chain  Casinos