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Faculty of Busin... [1]
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CHOW WING CHI [1]
LOI CHI HO [1]
FU SIU FONG ISAB... [1]
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Conference paper [1]
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2024 [1]
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英語English [1]
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2024 Academy of ... [1]
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Learn or loaf? How employees react to team members’ extra-role customer service behavior.
Conference paper
Tan, Alice Jiamin, Loi, Raymond, Chow, Cheris Wing Chi, Tang, Huihui, Fu, Isabel Siu Fong. Learn or loaf? How employees react to team members’ extra-role customer service behavior.[C], 2024.
Authors:
Tan, Alice Jiamin
;
Loi, Raymond
;
Chow, Cheris Wing Chi
;
Tang, Huihui
;
Fu, Isabel Siu Fong
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Submit date：2024/08/30
