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Mainland Chinese Casino Visitors to Macau: Service, Brand image, Satisfaction and Loyalty Journal article
Chan, Sow Hup Joanne, Wan, Y.K.P., Joen, M.. Mainland Chinese Casino Visitors to Macau: Service, Brand image, Satisfaction and Loyalty[J]. Journal of Gambling Business and Economics, 2020, 87-115.
Authors:  Chan, Sow Hup Joanne;  Wan, Y.K.P.;  Joen, M.
Favorite |  | Submit date：2022/08/27
Brand Image  Casino  Loyalty  Satisfaction  Service  Revisit Intention  
Relationships Among Burnout, Job satisfaction and turnover of casino employees in macau Journal article
Chan, S. H., Wan, Y.K.P., Kuok, O. M.. Relationships Among Burnout, Job satisfaction and turnover of casino employees in macau[J]. Journal of Hospitality Marketing & Management, 2015, 345-374.
Authors:  Chan, S. H.;  Wan, Y.K.P.;  Kuok, O. M.
Favorite |   IF:11.9/11.3 | Submit date：2022/08/30
burnout  demographics  exhaustion  job satisfaction  
Exploring the differences among Chinese casino gamblers’ characteristics, motivations and behaviors Journal article
Chan, S. H., Wan, Y.K.P., Wong, I.K.A.. Exploring the differences among Chinese casino gamblers’ characteristics, motivations and behaviors[J]. Journal of Vacation Marketing, 2015, 23-36.
Authors:  Chan, S. H.;  Wan, Y.K.P.;  Wong, I.K.A.
Favorite |   IF:4.5/4.5 | Submit date：2022/08/30
Behaviors  characteristics  Chinese  gamblers  motivations  preferences  
Factors that affect the levels of tourists’ satisfaction and loyalty towards food festivals: A Case Study of Macau Journal article
Wan, Y.K.P., Chan, S. H.. Factors that affect the levels of tourists’ satisfaction and loyalty towards food festivals: A Case Study of Macau[J]. International Journal of Tourism Research, 2013, 226-240.
Authors:  Wan, Y.K.P.;  Chan, S. H.
Favorite |  | Submit date：2022/08/27
Factors and attributes  food festival  loyalty  tourist satisfaction  event management  
What attributes are sought by Chinese casino visitors when they visit a casino? Journal article
Chan, S. H., Wan, Y.K.P., Speece, M.. What attributes are sought by Chinese casino visitors when they visit a casino?[J]. Journal of Gambling Business and Economics, 2013, 21-40.
Authors:  Chan, S. H.;  Wan, Y.K.P.;  Speece, M.
Favorite |  | Submit date：2022/08/30
casino visitors  gamblers  benefit segmentation  service elements  
Casino employees’ perceptions of their quality of work life Journal article
Wan, Y.K.P., Chan, S. H.. Casino employees’ perceptions of their quality of work life[J]. International Journal of Hospitality Management, 2013, 348-358.
Authors:  Wan, Y.K.P.;  Chan, S. H.
Favorite | TC[WOS]:43 TC[Scopus]:62  IF:9.9/10.3 | Submit date：2022/08/30
Quality Of Work Life (Qwl)  Casino  Gambling Industry  Employees’ Perceptions  Macau  
Casino employees' perceptions of their quality of work life Journal article
Wan Y.K.P., Chan S.H.J.. Casino employees' perceptions of their quality of work life[J]. International Journal of Hospitality Management, 2013, 34(1), 348.
Authors:  Wan Y.K.P.;  Chan S.H.J.
Favorite | TC[WOS]:43 TC[Scopus]:62 | Submit date：2018/10/30
Casino  Employees' Perceptions  Gambling Industry  Macau  Quality Of Work Life (Qwl)  
Factors that affect the levels of tourists' satisfaction and loyalty towards food festivals: A case study of Macau Journal article
Wan Y.K.P., Chan S.H.J.. Factors that affect the levels of tourists' satisfaction and loyalty towards food festivals: A case study of Macau[J]. International Journal of Tourism Research, 2013, 15(3), 226.
Authors:  Wan Y.K.P.;  Chan S.H.J.
Favorite | TC[WOS]:93 TC[Scopus]:100 | Submit date：2018/10/30
Event Management  Factors And Attributes  Food Festival  Loyalty  Tourist Satisfaction  
Casino employees' perceptions of their quality of work life Journal article
Wan Y.K.P., Chan S.H.J.. Casino employees' perceptions of their quality of work life[J]. International Journal of Hospitality Management, 2013, 34(1), 348.
Authors:  Wan Y.K.P.;  Chan S.H.J.
Favorite | TC[WOS]:43 TC[Scopus]:62 | Submit date：2018/10/30
Casino  Employees' Perceptions  Gambling Industry  Macau  Quality Of Work Life (Qwl)  
The social, economic and environmental impacts of casino gaming in Macao: The community leader perspective Journal article
Wan Y.K.P.. The social, economic and environmental impacts of casino gaming in Macao: The community leader perspective[J]. Journal of Sustainable Tourism, 2012, 20(5), 737.
Authors:  Wan Y.K.P.
Favorite | TC[WOS]:70 TC[Scopus]:77 | Submit date：2018/10/30
Casino Gaming Impacts  China  Community Leaders' Perceptions  Macao