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CHEN XIAOYUN [1]
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2022 [1]
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When can interaction orientation create more service value? The moderating role of frontline employees' trust in managers and employee deep acting
Journal article
Yang, Defeng, Chen, Xiaoyun, Ma, Baolong, Wei, Haiying. When can interaction orientation create more service value? The moderating role of frontline employees' trust in managers and employee deep acting[J]. Journal of Retailing and Consumer Services, 2022, 65, 102841.
Authors:
Yang, Defeng
;
Chen, Xiaoyun
;
Ma, Baolong
;
Wei, Haiying
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TC[WOS]:
12
TC[Scopus]:
13
IF:
11.0
/
11.2
|
Submit date：2022/03/28
Deep Acting
Hierarchical Trust
Interaction Orientation
Service Value
Value Co-creation
