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Power of apologetic responses in online travel community Journal article
Xiaoshu Guo, Qiang Ye, Rob Law, Sai Liang, Yan Zhang. Power of apologetic responses in online travel community[J]. International Journal of Hospitality Management, 2022, 103, 103208.
Authors:  Xiaoshu Guo;  Qiang Ye;  Rob Law;  Sai Liang;  Yan Zhang
Favorite | TC[WOS]:10 TC[Scopus]:15  IF:9.9/10.3 | Submit date:2022/05/13
Apologetic Responses  Machine Learning  Online Reviews  Service Recovery