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State-of-the-art social customer relationship management Journal article
Chan,Irene Cheng Chu, Fong,Davis Ka Chio, Law,Rob, Fong,Lawrence Hoc Nang. State-of-the-art social customer relationship management[J]. Asia Pacific Journal of Tourism Research, 2018, 23(5), 423-436.
Authors:  ; et al.
Favorite | TC[WOS]:11 TC[Scopus]:22  IF:4.3/4.4 | Submit date：2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
Systematic review of hospitality CRM research Journal article
Rob Law, Davis Ka Chio Fong, Irene Cheng Chu Chan, Lawrence Hoc Nang Fong. Systematic review of hospitality CRM research[J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018, 30(3), 1686-1704.
Authors:  Rob Law;  Davis Ka Chio Fong;  Irene Cheng Chu Chan;  Lawrence Hoc Nang Fong
Favorite | TC[WOS]:23 TC[Scopus]:26  IF:9.1/8.9 | Submit date：2018/10/30
Customer Relationship Management  Crm  Relationship Marketing  Review  Hospitality