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“Touch over tech”: a longitudinal examination of human touch along a travel journey Journal article
Lei,Sut Ieng, Fong,Lawrence Hoc Nang, Ye,Shun. “Touch over tech”: a longitudinal examination of human touch along a travel journey[J]. International Journal of Contemporary Hospitality Management, 2024, 36(3), 927-945.
Authors:  Lei,Sut Ieng;  Fong,Lawrence Hoc Nang;  Ye,Shun
Favorite | TC[WOS]:4 TC[Scopus]:4  IF:9.1/8.9 | Submit date：2023/08/03
Hospitality  Hotel Stay  Human Touch  Service Encounter  Tech–touch Balance  Travel Journey  
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay Journal article
Ben Haobin, Ye, Huiyue, Ye, Peng, Li, Fong, Lawrence Hoc Nang. The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay[J]. Journal of Hospitality Marketing and Management, 2021, 30(5), 592-610.
Authors:  Ben Haobin, Ye;  Huiyue, Ye;  Peng, Li;  Fong, Lawrence Hoc Nang
Favorite | TC[WOS]:27 TC[Scopus]:31  IF:11.9/11.3 | Submit date：2022/05/13
Brand Experience  Length Of Stay  Customer Mindfulness  Hotel Servicescape