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How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China Journal article
Hong, Zijing, Xu, Angela J., Loi, Raymond, Chow, Cheris W.C.. How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China[J]. European Journal of Marketing, 2024.
Authors:  Hong, Zijing;  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:3.7/5.5 | Submit date：2024/10/10
Felt Responsibility For Constructive Change  Internal Marketing Orientation  Job Crafting  Positive Word Of Mouth  
Role of Internal Marketing on Employees’ Perceived Job Performance in an Asian Integrated Resort Journal article
Chi Ying Ieong, Desmond Lam. Role of Internal Marketing on Employees’ Perceived Job Performance in an Asian Integrated Resort[J]. Journal of Hospitality Marketing and Management, 2016, 25(5), 589-612.
Authors:  Chi Ying Ieong;  Desmond Lam
Favorite | TC[WOS]:24 TC[Scopus]:30  IF:11.9/11.3 | Submit date：2019/08/01
Internal Marketing  Integrated Resort  Job Satisfaction  Perceived Job Performance  Internal Marketing  Integrated Resort  Job Satisfaction  Perceived Job Performance  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation. Journal article
Chow, C. W. C., Lai, J. Y. M., Loi, R.. Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation.[J]. Tourism Management, 2015, 362-369.
Authors:  Chow, C. W. C.;  Lai, J. Y. M.;  Loi, R.
Favorite |   IF:10.9/11.5 | Submit date：2022/08/21
Leader-member Exchange  internal marketing orientation  customer service behavior  organizational citizenship behavior  travel agent  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Cheris W.C. Chow, Jennifer Y.M. Lai, Raymond Loi. Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation[J]. Tourism Management, 2015, 48, 362-369.
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite | TC[WOS]:53 TC[Scopus]:60  IF:10.9/11.5 | Submit date：2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent