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Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots? Journal article
Huang, Huiling, Liu, Stephanie Q.. Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?[J]. International Journal of Hospitality Management, 2022, 107, 103310.
Authors:  Huang, Huiling;  Liu, Stephanie Q.
Favorite | TC[WOS]:30 TC[Scopus]:33  IF:9.9/10.3 | Submit date：2022/11/07
Consumer Behavior  Experimental Design  Psychological Comfort  Restaurant Marketing  Service Robot  
Sensory marketing in hospitality: a critical synthesis and reflection Review article
2022
Authors:  Fong, Lawrence Hoc Nang;  Lei, Soey Sut Ieng;  Chow, Cheris W.C.;  Lam, Long W.
Favorite | TC[WOS]:15 TC[Scopus]:13  IF:9.1/8.9 | Submit date：2023/01/30
Cross-modal Correspondence  Five Senses  Sensory Congruence  Sensory Marketing  Service Experience  
Buffering negative impacts of jaycustomer behavior on service employees Journal article
Tan,Alice J.M., Loi,Raymond, Lam,Long W., Chow,Cheris W.C.. Buffering negative impacts of jaycustomer behavior on service employees[J]. Journal of Services Marketing, 2020, 34(5), 635-650.
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Chow,Cheris W.C.
Favorite | TC[WOS]:13 TC[Scopus]:14  IF:3.8/5.0 | Submit date：2021/03/17
Anger  Anxiety  Emotion  Employee  Jaycustomer Behavior  Justice  Procedural Justice  Service Encounter  Service Marketing  
Uncovering the service profit chain in the casino industry Journal article
Catherine Prentice, IpKin Anthony Wong, Desmond Lam. Uncovering the service profit chain in the casino industry[J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017, 29(11), 2826-2846.
Authors:  Catherine Prentice;  IpKin Anthony Wong;  Desmond Lam
Favorite | TC[WOS]:15 TC[Scopus]:17  IF:9.1/8.9 | Submit date：2018/10/30
Marketing  Management  Literature Review  Tourism And Hospitality  Service Profit Chain  Casinos  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation. Journal article
Chow, C. W. C., Lai, J. Y. M., Loi, R.. Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation.[J]. Tourism Management, 2015, 362-369.
Authors:  Chow, C. W. C.;  Lai, J. Y. M.;  Loi, R.
Favorite |   IF:10.9/11.5 | Submit date：2022/08/21
Leader-member Exchange  internal marketing orientation  customer service behavior  organizational citizenship behavior  travel agent  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Cheris W.C. Chow, Jennifer Y.M. Lai, Raymond Loi. Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation[J]. Tourism Management, 2015, 48, 362-369.
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite | TC[WOS]:53 TC[Scopus]:60  IF:10.9/11.5 | Submit date：2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
Does perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
Liu, T. C., Wong, A.I., Chu, R., Tseng, T.. Does perceived CSR initiatives enhance customer preference and loyalty in casinos?[J]. International Journal of Contemporary Hospitality Management, 2014, 1024-1045 (SSCI, Scopus, Web of Science).
Authors:  Liu, T. C.;  Wong, A.I.;  Chu, R.;  Tseng, T.
Favorite | TC[WOS]:90 TC[Scopus]:104  IF:9.1/8.9 | Submit date：2022/06/07
Corporate Social Responsibility  Customer Loyalty  Responsibility  Service Industry  Brand Preference  Relationship Marketing  Consumer Behavior  Casinos  Csr Initiatives  Premium Customers  Macau  
Do perceived CSR initiatives enhance customer preference and loyalty in casinos? Journal article
Liu,Matthew Tingchi, Wong,Ipkin Anthony, Rongwei,Chu, Tseng,Ting Hsiang. Do perceived CSR initiatives enhance customer preference and loyalty in casinos?[J]. International Journal of Contemporary Hospitality Management, 2014, 26(7), 1024-1045.
Authors:  Liu,Matthew Tingchi;  Wong,Ipkin Anthony;  Rongwei,Chu;  Tseng,Ting Hsiang
Favorite | TC[WOS]:90 TC[Scopus]:104 | Submit date：2019/08/15
Brand Preference  Branding  Casinos  Consumer Behavior  Corporate Social Responsibility  Csr Initiatives  Customer Loyalty  Macau  Premium Customers  Relationship Marketing  Responsibility  Service Industry  
Friendliness, Helpfulness and Respectfulness:The effect of employee attributes on customer satisfaction Conference paper
Yan, L, Liu, T. C.. Friendliness, Helpfulness and Respectfulness:The effect of employee attributes on customer satisfaction[C], Michigan, USA:Academy of International Business, 2014.
Authors:  Yan, L;  Liu, T. C.
Favorite |  | Submit date：2022/06/06
Service marketing  Emerging economies  Customer Satisfaction  Service Encounter  Confucianism