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Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry? Journal article
Hwang, Jinsoo, Choe, Ja Young, Joo, Kyu Hyeon, Kim, Jinkyung Jenny. Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry?[J]. Technology Analysis and Strategic Management, 2024.
Authors:  Hwang, Jinsoo;  Choe, Ja Young;  Joo, Kyu Hyeon;  Kim, Jinkyung Jenny
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:2.9/3.5 | Submit date：2024/10/10
Robot Service  Servqual  Brand Relationship Quality (Brq)  Brand Loyalty  
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction Journal article
Sun, Sunny, Ye, Huiyue, Law, Rob. Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction[J]. International Journal of Contemporary Hospitality Management, 2024.
Authors:  Sun, Sunny;  Ye, Huiyue;  Law, Rob
Favorite | TC[WOS]:1 TC[Scopus]:1  IF:9.1/8.9 | Submit date：2024/10/10
Anthropomorphism  Cognitive–analytical Task  Emotional–social Task  Hotel Service Robot  Human–robot Interaction  
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels Journal article
Wang, Xiaoyu, Chen, Mengxi, Wang, Zhiyan, Law, Chun Hung Roberts, Zhang, Mu. Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels[J]. Journal of Hospitality and Tourism Technology, 2024.
Authors:  Wang, Xiaoyu;  Chen, Mengxi;  Wang, Zhiyan;  Law, Chun Hung Roberts;  Zhang, Mu
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:5.3/6.4 | Submit date：2024/10/16
Employee–robot Interaction  Frontline Employee  Hospitality Industry  Service Robot  Technology Affordance  
It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure Journal article
Yu, Jing (Jasper), Liu, Xiaoming (Rose), He, Mang, Huang, Liman (Mandy), Li, Jun (Justin). It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure[J]. International Journal of Hospitality Management, 2024, 120, 103759.
Authors:  Yu, Jing (Jasper);  Liu, Xiaoming (Rose);  He, Mang;  Huang, Liman (Mandy);  Li, Jun (Justin)
Favorite | TC[WOS]:1 TC[Scopus]:1  IF:9.9/10.3 | Submit date：2024/05/16
Human-robot Interaction  Robot Service Recovery  Service Agent  Customer Empowerment  Service Robot  
Understanding smart service failure: The case of smart restaurants Journal article
Wong, Ip Kin Anthony, Huang, Jingwen (Daisy), Lin, Zhiwei (CJ). Understanding smart service failure: The case of smart restaurants[J]. International Journal of Hospitality Management, 2024, 119, 103714.
Authors:  Wong, Ip Kin Anthony;  Huang, Jingwen (Daisy);  Lin, Zhiwei (CJ)
Favorite | TC[WOS]:5 TC[Scopus]:5  IF:9.9/10.3 | Submit date：2024/05/16
Employee  Robot  Service  Smart Dining  Smart Restaurant  
Smart hotels but not necessarily smart decisions: the smartness paradox Journal article
Wong, Ip Kin Anthony, Xiao, Ya, Lin, Zhiwei (CJ), Sun, Danni, Huang, Jingwen (Daisy), Liu, Matthew. Smart hotels but not necessarily smart decisions: the smartness paradox[J]. International Journal of Contemporary Hospitality Management, 2024.
Authors:  Wong, Ip Kin Anthony;  Xiao, Ya;  Lin, Zhiwei (CJ);  Sun, Danni;  Huang, Jingwen (Daisy); et al.
Favorite | TC[WOS]:3 TC[Scopus]:3  IF:9.1/8.9 | Submit date：2024/05/16
Artificial Intelligence  Experience  Futuristic Lifestyle  Robot  Smart Service  
Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants Journal article
Jiao, Haoyue, Wong, Ip Kin Anthony, Lin, Zhiwei (CJ). Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants[J]. Journal of Hospitality and Tourism Technology, 2024.
Authors:  Jiao, Haoyue;  Wong, Ip Kin Anthony;  Lin, Zhiwei (CJ)
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:5.3/6.4 | Submit date：2024/08/05
Customer Interaction  Customer Voluntary Performance  Service Robot  Smart Restaurant  Social Exchange Theory  
The impact of social distancing on tourists’ preferences for anthropomorphism Journal article
Liu, Hongbo, Xu, Shi (Tracy), Chen, Zengxiang, Hou, Yuansi. The impact of social distancing on tourists’ preferences for anthropomorphism[J]. Journal of Hospitality and Tourism Management, 2023, 55, 383-398.
Authors:  Liu, Hongbo;  Xu, Shi (Tracy);  Chen, Zengxiang;  Hou, Yuansi
Favorite | TC[WOS]:8 TC[Scopus]:9  IF:7.6/8.3 | Submit date：2023/07/19
Anthropomorphism  Interdependent Self-construal  Pandemic  Perceived Warmth  Service Robot  Social Distancing  
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots? Journal article
Huang, Huiling, Liu, Stephanie Q.. Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?[J]. International Journal of Hospitality Management, 2022, 107, 103310.
Authors:  Huang, Huiling;  Liu, Stephanie Q.
Favorite | TC[WOS]:31 TC[Scopus]:33  IF:9.9/10.3 | Submit date：2022/11/07
Consumer Behavior  Experimental Design  Psychological Comfort  Restaurant Marketing  Service Robot  
Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews Journal article
Luo, Jian Ming, Vu, Huy Quan, Li, Gang, Law, Rob. Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews[J]. International Journal of Hospitality Management, 2021, 98, 103032.
Authors:  Luo, Jian Ming;  Vu, Huy Quan;  Li, Gang;  Law, Rob
Favorite | TC[WOS]:65 TC[Scopus]:77  IF:9.9/10.3 | Submit date：2021/11/17
Artificial Intelligence  Multi-criteria Decision Making  Robot Hotel  Robotic Service  Sentiment Analysis  Tripadvisor