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Does Being There Still Matter After a Service Failure? The Impact of Robots' Physical Presence on Customer Satisfaction. Journal article
Yu Jing, Liu Xiaoming, Li Jun. Does Being There Still Matter After a Service Failure? The Impact of Robots' Physical Presence on Customer Satisfaction.[J]. Current Issues in Tourism, 2024.
Authors:  Yu Jing;  Liu Xiaoming;  Li Jun
Microsoft Word | Favorite | TC[WOS]:0 TC[Scopus]:0  IF:5.7/6.7 | Submit date：2024/06/25
Service Failure  Physical Presence  Service Outcome  Service Type  
Delay-QoS-Aware Local-Information-Driven Multiple Access for MTC Networks Journal article
Zhao, Linlin, Chi, Xuefen, Ma, Shaodan. Delay-QoS-Aware Local-Information-Driven Multiple Access for MTC Networks[J]. IEEE TRANSACTIONS ON MOBILE COMPUTING, 2024, 23(5), 5848-5862.
Authors:  Zhao, Linlin;  Chi, Xuefen;  Ma, Shaodan
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:7.7/6.5 | Submit date：2024/02/22
Carrier Sense Multiple Access (Csma)  Delay Quality-of-service (Qos)  Distributed Algorithm  Effective Capacity  Machine Type Communications (Mtc)  
Does being there still matter after a service failure? The impact of robots’ physical presence on customer satisfaction Journal article
Yu, Jing, Liu, Xiaoming, Li, Jun. Does being there still matter after a service failure? The impact of robots’ physical presence on customer satisfaction[J]. Current Issues in Tourism, 2024.
Authors:  Yu, Jing;  Liu, Xiaoming;  Li, Jun
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:5.7/6.7 | Submit date：2024/08/05
physical presence  Service failure  service outcome  service type  
Understanding perceived casino service difference among casino players Journal article
IpKin Anthony Wong, Hoi In Veronica Fong, Matthew Tingchi Liu. Understanding perceived casino service difference among casino players[J]. International Journal of Contemporary Hospitality Management, 2012, 24(5), 753-773.
Authors:  IpKin Anthony Wong;  Hoi In Veronica Fong;  Matthew Tingchi Liu
Adobe PDF | Favorite | TC[WOS]:29 TC[Scopus]:31  IF:9.1/8.9 | Submit date：2020/07/15
Service Quality Assurance  Gender  Player Type  Chinese People  Customer Services Quality  China  Consumer Behaviour  Leisure Activities  Casinos  Gambling