Residential College | false |
Status | 已發表Published |
How Fear of COVID-19 Affects Service Experience and Recommendation Intention in Theme Parks: An Approach of Integrating Protection Motivation Theory and Experience Economy Theory | |
Pan, Yu1; Xu, Jing2; Luo, Jian Ming1; Law, Rob3 | |
2022-02-28 | |
Source Publication | Frontiers in Psychology |
ABS Journal Level | 1 |
ISSN | 1664-1078 |
Volume | 13Pages:809520 |
Abstract | The unprecedented public panic caused by COVID-19 will affect the recovery of tourism, especially the theme parks, which are generally crowded due to high visitor volume. The purpose of this study is to discuss the effect of the COVID-19 on the theme park industry. This study aims to predict recommendation intentions of theme park visitors by exploring the complicated mechanism derived from the fear of COVID-19. This study uses a quantitative research method, and SPSS 20.0 and AMOS 22.0 were used for data analysis. An online survey was conducted with 420 Chinese respondents who visited Shanghai Disneyland after its reopening. The study explored the relationship between Fear of COVID-19, perceived risk, participation, service experience, and revisit intention. Results indicated the perceived risk of theme park visitors will not directly ruin their recommendation intention. Visitors’ fear of COVID-19 enhanced their perceived risk, reduced their desire for active participation and impaired their service experience, which consequently affected their recommendation intention. We provide theoretical and managerial implications. |
Keyword | Experience Economy Theory Fear Of Covid-19 Participation Perceived Risk Protection Motivation Theory Recommendation Intention Service Experience |
DOI | 10.3389/fpsyg.2022.809520 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Psychology |
WOS Subject | Psychology, Multidisciplinary |
WOS ID | WOS:000770454800001 |
Publisher | FRONTIERS MEDIA SAAVENUE DU TRIBUNAL FEDERAL 34, LAUSANNE CH-1015, SWITZERLAND |
Scopus ID | 2-s2.0-85131000348 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Luo, Jian Ming |
Affiliation | 1.City University of Macau, Macao 2.College of Professional and Continuing Education, Hong Kong Polytechnic University, Hong Kong 3.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, University of Macau, Macao |
First Author Affilication | University of Macau |
Corresponding Author Affilication | University of Macau |
Recommended Citation GB/T 7714 | Pan, Yu,Xu, Jing,Luo, Jian Ming,et al. How Fear of COVID-19 Affects Service Experience and Recommendation Intention in Theme Parks: An Approach of Integrating Protection Motivation Theory and Experience Economy Theory[J]. Frontiers in Psychology, 2022, 13, 809520. |
APA | Pan, Yu., Xu, Jing., Luo, Jian Ming., & Law, Rob (2022). How Fear of COVID-19 Affects Service Experience and Recommendation Intention in Theme Parks: An Approach of Integrating Protection Motivation Theory and Experience Economy Theory. Frontiers in Psychology, 13, 809520. |
MLA | Pan, Yu,et al."How Fear of COVID-19 Affects Service Experience and Recommendation Intention in Theme Parks: An Approach of Integrating Protection Motivation Theory and Experience Economy Theory".Frontiers in Psychology 13(2022):809520. |
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