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Management response to online review: The case of Hong Kong luxury hotels
Tam, Suki Siuki1; Fong, Lawrence Hoc Nang2; Law, Rob2
2022-01
Source PublicationInformation and Communication Technologies in Tourism 2022
Author of SourceStienmetz, J., Ferrer-Rosell B., & Massimo, D.
Publication PlaceCham, Switzerland
PublisherSpringer International Publishing
Pages123-133
URLView the original
Document TypeBook chapter
CollectionASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorFong, Lawrence Hoc Nang
Affiliation1.The Hong Kong Polytechnic University
2.University of Macau
Recommended Citation
GB/T 7714
Tam, Suki Siuki,Fong, Lawrence Hoc Nang,Law, Rob. Management response to online review: The case of Hong Kong luxury hotels[M]. Information and Communication Technologies in Tourism 2022, Cham, Switzerland:Springer International Publishing, 2022, 123-133.
APA Tam, Suki Siuki., Fong, Lawrence Hoc Nang., & Law, Rob (2022). Management response to online review: The case of Hong Kong luxury hotels. Information and Communication Technologies in Tourism 2022, 123-133.
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